Contact Center Agent - 3rd Shift/Overnight - Kentucky Job at Senture
Position: Contact Center Agent
Shifts: Program will operate 24/7. Candidates will need to work 3rd shift or overnight hours.
Clearance: Candidates must be willing to drive to our McAllen, TX or London, KY facility to complete fingerprints and security requirements.
Senture provides both inbound and outbound premium customer care call support to various federal, state, and commercial accounts. We pride ourselves on our high level of customer care and care significantly about our employees.
The Contact Center Agent will provide call support as the voice of the Government, helping the public navigate and understand Government programs and services. Agents are expected to provide exceptional customer service while following protocols and guidelines. Agents will locate and guide citizens to specific government information or resource that will help them with their unique inquiry. Responsibilities may include:
Agents will be provided with the equipment, training, and support needed to ensure they are successful.
This position allows employees to work onsite OR work from home.
Requirements:
High School Diploma or GED
Prior call center or customer service experience highly desired
Effective verbal and written communication skills
Ability to multi-task
Knowledge on how to operate a computer, use internet search engines, and navigate multiple windows/tabs
Ability to sit for extended periods of time
Ability to successfully pass a background investigation and drug screen
Must successfully pass preemployment criteria testing and when applicable, an internet speed test
Candidates must be willing to drive to our McAllen, TX or London, KY facility to complete fingerprints and security requirements.
This position does require a security clearance. Candidates will be required to receive clearance before starting employment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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