RESPONSIBILITIES

• Supervisory Responsibilities: Interview and select candidates for openings, set goals for associates, assign tasks/duties, conduct on–the-job training, develop associates’ skills and encourage growth, prepare disciplinary write-ups as appropriate, prepare and conduct performance reviews and make recommendations for salary adjustments, approve timecards for 3 FTEs and other duties associated with managing a staff
• Develop, implement, and reviews overall operational procedures and processes related to consumer loan servicing
• Monitor performance standards to ensure processes support effective operations of scale and accuracy
• Execute action plans for improvement as applicable, including developing lead measures for department function and
  recommend development action items to improve processes
• Communicate frequently with management on department activities and significant issues impacting team effectiveness
  and integrity of loan data
• Maintain knowledge and stay abreast of new industry trends and regulatory environment to ensure
  ongoing effectiveness
• Support department supervisors by providing direction, structure and information relative to their roles
• Collaborate with team, Loan Delivery, Commercial and Mortgage business lines to ensure operational and systematic
  advantages are being utilized
• Support Bank Leadership by being informed of organizational direction, providing feedback and updates on the consumer
  servicing business line or other relative topics
• Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
• Deliver a consistent, high level of service within our Serving More standards
• Other duties as assigned

COMPETENCIES

• Customer Service Skills
• Interpersonal Skills
• Ability to understand and follow directions
• Detail Oriented
• Computer Skills
• Written and Verbal Communication
• Adaptable to change
• Analytical Thinking
• Technical Expertise
• Strategic Planning and Decision Making
• Creativity
• Leadership Skills

SCHEDULE

Typical office hours are Monday through Friday 8am to 5pm. This position is exempt and full-time. A minimum 40 hours is required per week.

A flexible work arrangement is available for this position. The position will require some scheduled onsite hours. Please speak to the hiring manager for more information.

EDUCATION - CERTIFICATIONS - WORK EXPERIENCE

High School diploma or equivalent required

Bachelor's degree in Business Administration or related field preferred

4-6 years related experience

TRAVEL REQUIREMENTS

Regular scheduled travel between Newark and Mt. Vernon as needed