Duties may include, but are not limited to the following:

• 
  Enter data from a variety of documents to various data entry machines.
  
• Manually sort and batch documents according to various data entry procedures.
  
• Verify data entered by other operators.
  
• Perform general clerical work related to work assignments.
  
• Learn/Operate peripheral computer equipment.
  
• Assist with maintenance of the tape library.
  
• Assist/Perform warrant signing, forms separation and other large paper handling jobs.
  
• Participate and Train to/Monitor terminal activity and printing and tape mounts during peak workload times.
  
• Answer telephones and either take messages or forwards call to staff.
  
• Ensure confidentiality of the data entered material.
  
• Log incoming work and separates it into appropriate work groups.
  
• Collect, reviews and logs completed work.
  
• Assist/Check print runs for completeness/quality.
  
• Assist with reruns of misprinted or missing reports.
  
• Perform help desk activities.
  
• Check incoming work for completeness.
  
• Dispatch work to appropriate areas.

Computer Support Assistant I

Experience:
One (1) year of data entry operation experience.

OR

Education:
Successful completion of a data entry curriculum or training program.

Computer Support Assistant II

Experience:
One (1) year of experience performing duties comparable to a Computer Support Assistant I in Merced County.

ESSENTIAL FUNCTIONS

• 
  Frequent operation of personal computer and other modern office equipment.
  
• Communicate effectively with others in person, in writing, and over the telephone.
  
• Analyze data, interpret directions, procedures and regulations, and develop appropriate responses.
  
• Perform job duties under stressful conditions.
  
• Respond appropriately to situations.
  
• Maintain confidential information in accordance with legal standards and/or County regulations and/or departmental standards.
  
• Complete assignments on time and on budget.
  
• Provide outstanding customer service.
  
• Frequent sitting for extended periods.
  
• Occasional walking and climbing stairs.
  
• Driving, pushing/pulling and bending/squatting.
  
• Lifting – Frequently 5 pounds or less; occasionally 5 to 30 pounds.
  
• Constant use of overall visual capabilities.
  
• Frequent use of color perception, hand/eye coordination, reading and/or close up work.
  
• 0ccasional use of depth perception and peripheral vision.
  
• Normal dexterity with constant holding, frequent grasping, reaching, repetitive motion and writing.
  
• Constant hearing normal speech, hearing/talking on the telephone and in person.
  
• Occasional exposure indoor industrial conditions including heat/cold, dust, chemical residues, allergens, odors, and poor ventilation.
  
• Regular attendance is an essential function.

• Data entry machines and peripheral computer equipment.
  
• Date entry and computer operations.
  
• Office methods, practices and procedures.
  
• Principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• Work accurately with names, numbers, codes and symbols.
  
• Follow oral and written instructions.
  
• Apply data entry procedures.
  
• Read and write English at a level for successful job performance.
  
• Establish and maintain effective working relationship with others.
  
• Operate data entry machines at a rate of 8,000 key strokes per hour with a high degree of accuracy.

HOLIDAYS & LEAVES

VACATION

10 days the first 5 years of continuous employment (limited to a maximum of 160 hours), 15 days in the second 5 years of continuous employment (limited to a maximum of 240 hours), and 20 days after 10 years of continuous employment (limited to a maximum of 320 hours).

SICK LEAVE

.0462 hours sick leave for each paid regularly scheduled work hour. 12 days (96 hours per year) with unlimited accumulation. Optional annual buy back of a portion of accumulated sick leave hours upon meeting certain criteria.

HOLIDAYS

Twelve paid holidays annually plus one optional holiday.

BEREAVEMENT LEAVE

Three (3) regularly scheduled work days or five (5) days if distance traveled over 500 miles one-way.

INSURANCE

HEALTH INSURANCE

Medical Insurance - Merced County offers five Medical Plans and contributes towards employee and dependent premiums. Medical plan availability varies based on bargaining units.

• Anthem 200 EPO
• Anthem 500 EPO
• Anthem 1500 EPO
• Anthem HDHP (High Deductible Medical Plan) with Health Savings Account (HSA)
• Anthem HDHP (High Deductible Medical Plan) without Health Savings Account (HSA)

• Calendar Year Maximums
• County pays 100% of the premium for employees and 50% for dependent(s)

• County pays 100% of the premium for employees and 50% for dependent(s)