20-29 hours/week
(including approximately 48 hours on-call weekly with ability to flex time)

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SUMMARY*
The Community Outreach Specialist oversees the daily operations of the Crisis Nursery and Parents Helping Parents support groups and supports the daily operations of the Crisis Nursery line. Primary responsibilities include coordinating and facilitating parent groups, tracking PHP data weekly, coordinating and leading partner meetings, supporting current groups and working to expand PHP in new locations. This position also includes outreach time at Family Resource Center, acting as the Cultural Navigator for these services.

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ESSENTIAL FUNCTIONS - Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and duties performed by incumbents of this class. Employees are required to be in attendance and prepared to begin work at their assigned work location on the specified days and hours. Factors such as regular attendance at the job are not routinely listed in job descriptions but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following: *

• Ensure optimum support for families accessing Crisis Nursery by promoting protective factors and reducing risk factors.
• Provide support for Crisis Nursery callers when on-call and as assigned
• Manage the day-to-day operations of Crisis Nursery and Parents Helping Parents by sending out reminder emails, creating schedules and flyers, facilitating support groups, promoting parent leadership, tracking data, organizing trainings, and managing charter application.
• Co-facilitate quarterly PHP Partner meetings, send out agenda and notes, maintain up to date partner lists
• Assist in planning and implementing new PHP support groups throughout Scott and Carver counties based on needs
• Co-facilitate PHP groups where assigned which may include evening commitments. Order food, materials and other necessities for PHP groups, summer events and other activities.
• Ensure background checks, charter materials, Memorandums and data are up to date
• Assist in writing grants for Crisis Nursery, research funding opportunities and building and maintaining relationships in the community
• Community outreach by representing the Crisis Nursery & Parents Helping Parents program at local events and offering clients and community member’s comprehensive information on Crisis Nursery and CAP resources
• Attend and participate in meetings, trainings, workshops, conferences and community events pertinent to the position, the CAP Agency and/or requested by Program Manager.
• Meet with clients in home, community or at office to complete paperwork and coordinate services
• Provide case management services for identified families
• Ensure compliance with mandated reporting regulations.
• Perform other duties as assigned.

CLEAR DRIVEN COMPETENCIES

• Fostering Teamwork
• Communication
• Building Collaborative Relationships
• Customer Centered
• Analytical thinking
• Use of technology and information management

MINIMUM QUALIFICATIONS
Education, Training and Experience Guidelines
Associates’ Degree in Social Work or related field preferred or equivalent combination of education and experience. Experience in Social Work or human services/ family studies or related field. The ideal candidate would have a year or more of leadership experience in social service or education. Preference given to bi-lingual applicants.
Knowledge of:

• Applicable policies, procedures and regulations covering specific areas of assignment.
• Principles and practices of conflict resolution, customer service and outreach.
• Specialized CAP and state agency software applications and procedures.
• Local community resources and regional community services programs.
• Trauma-informed care and reflective practice
• Principles of record keeping and records management.
• Personal computers utilizing standard and specialized software.

Skill in:

• Analyzing problems and developing effective solutions.
• Working effectively with persons of diverse racial and socioeconomic backgrounds.
• Assessing and prioritizing multiple tasks, projects and demands.
• Perceiving the needs and concerns of others, interacting in a tactful manner, resolving conflicts, mediating disputes, and building personal skills.
• Preparing and presenting public reports and engaging community groups in meaningful dialogue.
• Self-care, maintaining composure, and working effectively under stressful conditions.
• Collaborating as a team member, with colleagues, staff and community representatives.
• Establishing and maintaining cooperative working relationships with co-workers, clients and community agencies.
• Effective verbal and written communication.

LICENSE AND CERTIFICATION REQUIREMENTS
A valid Minnesota State Driver’s License, proof of insurance and review of Motor Vehicle Record (MVR) report is required.
PHYSICAL DEMANDS AND WORKING ENVIRONMENT
Work is performed in a standard office environment which requires occasionally lifting such articles as file boxes or heavier materials with help from others and/or lifting and carrying light objects frequently. Ability to drive a motor vehicle to attend meetings. A job in this category may require walking or standing to a significant degree or may involve sitting most of the time with long periods of computer work and heavy phone usage.

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AFFIRMATIVE ACTION POLICY: *Scott, Carver, Dakota CAP Agency will not deny anyone the opportunities for training or employment because of sex, race, religion, color, creed, national origin, marital status, age, sexual preference, disability or status with regard to public assistance.

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The Scott Carver Dakota CAP Agency is an Equal Opportunity/Affirmative Action employer and is committed to building a culturally diverse workforce*

Job Type: Part-time

Pay: $17.00 - $19.00 per hour

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