TOWN OF NEDERLAND

• Position/Job Title: Front Desk Representative
• Department: Community Center
• Starting Pay: $16.00 / hour (10 – 15 hours per week)
• FLSA: Part-Time, Hourly, Non-Exempt

Nature of Work

The Community Center Front Desk Representative is primarily responsible for providing excellent customer service to members of the community. This involves public contact necessitating professionalism, excellent communication, interpersonal skills, and independent judgment. The Front Desk Representative performs a variety of clerical and data entry functions requiring strong organizational and technical skills.

Supervision Received/Exercised

The Front Desk Representative works under the supervision of the Community Center Office Manager. May occasionally oversee volunteers in a limited capacity.

Essential Duties

• Provides excellent external customer service by greeting the public both in person at the Community Center and on the phone.
• Provides excellent support service, including responding to inquiries and providing assistance to the Community Center Manager and Office Manager.
• Performs general office functions, including emailing, filing, printing, documenting, reporting, etc.
• Collects incoming monies and record payments.
• Ensures Sign in Form is completed at the end of shift.
• Follows and completes all procedures in the Staff/Volunteer Desk Manual.
• Maintains a clean and orderly workspace.

Knowledge, Skills and Abilities

• Demonstrates knowledge of computer software applications to include Microsoft Office and other networked computer functions, including internet and email.
• Consistently demonstrates knowledge of and experience in use of spreadsheets, databases, and word processing to track internal information.
• Experience with record keeping, as well as professional, contemporary office practices, and equipment.
• Capable of producing quality and detailed work despite frequent interruptions.
• Maintains confidentiality and handles matters of a sensitive nature.
• Ability to work safely as well as recognize and manage risk.
• Reliable, trustworthy, and able to follow verbal and written instructions.

Materials and Equipment Directly Used

• Notebook with credit card processing software
• Networked systems and e-mail
• Personal computers and laptop computers
• Scanners/Laser printers/Photocopying fax
• Multi-line telephones

Education, Experience, and Formal Training

High School Diploma or equivalent. Preference will be given to candidates with customer service experience and/or a dedicated customer service orientation. Knowledge of Nederland and surrounding areas will also be considered.

Licenses & Certifications

Current CPR certification (or obtain within six months of hire)

Working Environment/Physical Activities

Generally sedentary at a desk, exerting up to 10 pounds to lift, carry, push, pull, or move objects. Tasks may require moderate lifting of 15 – 35 pounds under some circumstances. Other duties include filing, resulting in reaching, bending, and standing. Extensive typing and data entry requires use of fingers, wrists, and sitting for long periods of time in close proximity to a computer screen. Job requires reading, writing, keyboarding, hearing, verbal communication, and visually observing situations. Environmental factors include working closely with others, working with office machinery and exposure to noise. Job may require exposure to a variety of weather conditions and temperatures, slippery/uneven surfaces. Job requires working alone and as a member of a team.

Benefits & Pay

• This is a part time position, starting at $16/hour.
• Free pass to Nederland Community Center gym
• Free EcoPass (bus pass)
• Free access to Employee Assistance Program (EAP)
• Occasionally some holiday pay offered (depends on scheduling – not guaranteed)
• Receives 1 hour of PTO for every 30 hours worked

Job Type: Part-time

Pay: From $16.00 per hour

Benefits:

• Employee assistance program

Schedule:

• Weekend availability

Work Location: One location

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