Communication Center Assistant (Part-Time / Evening) Job at Surry Community College
This position is responsible for facilitating communications for Surry Community College through answering telephones, assisting with Chat, directing students, employees, and visitors, routing faxes, communicating with campus police, managing the emergency communications system (PA system and Regroup), and other duties as assigned. Requirements include experience and proficiency in the use of integrated software, along with excellent oral and written communication skills, the ability to remain calm under pressure, handle confidential information appropriately, and coordinate and prioritize multiple office duties. Ongoing training in the college and division’s software packages is also required. The schedule for this position is Monday through Thursday, evening shift, and daytime on Saturday.
Must complete state mandated 40 hour Telecommunicator School.
Essential Duties and Responsibilities
Must complete state mandated 40 hour Telecommunicator School.
A. Answer telephones and route calls effectively.
B. Direct employees, students, and visitors.
C. Make reservations for college vehicles using 25Live.
D. Distribute and collect materials needed for vehicle use (mileage log, fuel cards).
E. Use the public address system and Regroup.
F. Provide administrative support for Campus Police.
G. Participate in ongoing customer service training and remain current on all SCC operations.
H. Maintain a clean and safe work area.
I. Other duties as assigned.
General Qualifications
B. Direct employees, students, and visitors.
C. Make reservations for college vehicles using 25Live.
D. Distribute and collect materials needed for vehicle use (mileage log, fuel cards).
E. Use the public address system and Regroup.
F. Provide administrative support for Campus Police.
G. Participate in ongoing customer service training and remain current on all SCC operations.
H. Maintain a clean and safe work area.
I. Other duties as assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and must meet the requirements listed below that represent the knowledge, skill, and/or ability necessary to be successful. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
LANGUAGE SKILLS:
MATHEMATICAL SKILLS:
REASONING ABILITY:
OTHER SKILLS and ABILITIES:
Required Qualifications
LANGUAGE SKILLS:
- Ability to read, analyze, and interpret common correspondence and reports.
- Ability to articulate professional responses to common inquiries and/or complaints from students, faculty, staff, or the public at large.
- Ability to write using proper grammar and punctuation.
- Ability to effectively present information to management, students, faculty, staff, or the public at large.
MATHEMATICAL SKILLS:
- Ability to apply and understand standard mathematical operations such as addition, subtraction, multiplication, and division.
REASONING ABILITY:
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
OTHER SKILLS and ABILITIES:
- Understanding of and commitment to the unique nature and role of the College and to the philosophy of the community college system.
Associate’s degree. Experience/proficiency in the use of various software packages, effective oral and written communication skills, and the ability to coordinate and prioritize duties.
Preferred Qualifications
Bachelor’s degree. Experience in an educational setting.
Certificates, Licenses, Registrations
Must complete state mandated 40 hour Telecommunicator School.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment
- While performing the duties of this job, the employee is regularly required to talk or hear.
- The employee frequently is required to sit, stand, & walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms
- The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl.
- The employee must occasionally lift and/or move up to 10 pounds.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee will occasionally be outside.
- The noise level in the work environment is usually low.
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