Hawks & Company is looking to add a professional commercial service representative to their growing business. The position is full time and onsite.

Hawks & Company's commercial service representatives (CSRs) are responsible for professionally receiving incoming service calls, dispatching service technicians for these calls, and supporting Hawks & Company's customers. Service CSRs also schedule and dispatch for Hawks & Company's preventive maintenance customers and support our technicians with large purchase order generation. Hawks & Company's service CSRs also prepare invoice proofs for all time and material work orders and present them for review and processing. In this role, you will develop long-term relationships with our customers, our technicians, and our employees.

Working closely with our other CSRs, you will receive incoming calls from our customers and accurately generate work orders in our operations software for these requests. You will then schedule that work with our technicians based on the urgency of the request and the availability of our team. You will also receive calls from our technicians for various reasons and process that information accordingly.

On a regular basis, you will generate invoice proof based on completed time and material work orders. This will include verifying all information is correct and accurate.

Other Responsibilities:

• Take immediate action to resolve any client issues
• Daily debrief & close out of calls
• Anticipate and mitigate conflicts before it effects the client's experience
• Call clients to confirm all appointments and schedule as necessary
• Ensure the accurate capture, data entry and maintenance of client information
• Be a great teammate
• Build relationships with our clients
• Be entrepreneurial everyday

Qualifications

• Minimum 2 years in a customer service role
• Experience working within a CRM system
• Great communication skills and relationship building
• Competent in Microsoft Office applications

Equal Employment Opportunity

TOCGRP is proud to provide equal-opportunity employment to all employees and applicants, without regard to race, creed, color, religion, national origin, citizenship, ancestry, age, veteran status, disability, pregnancy, marital status, genetic information, or any other categories protected by federal, state, or local law.

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Township of Deptford, NJ: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have experience working within a CRM?

Work Location: One location

Please Note :
www.bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.