Summary

The Clinical Informatics Manager is responsible for leading clinical transformation at their assigned facility/location by engaging the correct stakeholders on both the operational and ITS side to coordinate change through a data driven and evidence-based approach at a system level.

Essential Duties and Responsibilities

• Lead ongoing workflow analysis and process improvement initiatives through all clinical and operational aspects of the hospital and ambulatory setting.
• Understand, analyze, and reinforce the use of data and reporting in daily routines and to support decisions making.
• Leader and facilitator in the change management process to support system level standardization transformations.
• Manage informatics projects through to completion by ensuring tasks are appropriately assigned and completed by the deadlines agreed upon.
• Work closely with the Quality team through incident review and chart auditing to determine needs for process change or educational focus to improve patient safety or meet regulatory needs.
• Partner with the ITS and IT teams to ensure optimization and hardware, software applications, and interfaces to improve outcomes.
• Support clinical and operational workflows in Epic throughout the hospital and ambulatory settings by troubleshooting, demonstrating, and educating to Epic functionality.
• Creation and communication of education to staff and providers on Epic, workflows, and policy/protocol changes as appropriate.
• Responsible for preparation of materials and education of staff on Downtime processes including, scheduling regular downtime drills. Coordinate with ITS during a downtime and communicate with facility/practices as needed to guide through the downtime and recovery process.

Job Requirements

• Knowledge of process improvement, workflow design/analysis, and project management tools
• Analytic and problem-solving skills
• Strong written and oral communication skills
• Able to lead/facilitate meetings and present content to various leadership forums
• Understand overall hospital and ambulatory operation processes from front end registration through clinical care and billing to consider implications of changes at a system-wide level.
• Various application skills including, Microsoft Outlook, Word, Excel, Visio, and SharePoint.
• Role will be assigned to one facility as primary location but will travel to other acute/ambulatory locations or corporate office as needed.
• Longer daily work hours, including availability at night, will be needed during times such as implementations, upgrades, and downtimes.

Education and Experience

• Minimum of 3 years experience as an acute/ambulatory Registered Nurse required. Experience in nursing leadership roles preferred.
• BSN
• Master’s degree or willingness to obtain.
• Epic experience strongly preferred. Epic proficient/certification in a clinical application required within 2 months of hiring

Covenant Health Mission Statement

We are a Catholic health ministry, providing healing and care for the whole person, in service to all in our communities.

Our Core Values:

• Compassion

We show respect, caring and sensitivity towards all, honoring the dignity of each person, especially the poor, vulnerable and suffering.

• Integrity

We promote justice and ethical behavior, and responsibly steward our human, financial and environmental resources.

• Collaboration

We work in partnership, dialogue and shared purpose to create healthy communities.

• Excellence

We deliver all services with the highest level of quality, while seeking creative innovation.

We are an equal opportunity, affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability status, gender, sexual orientation, ancestry, protected veteran status, national origin, genetic information or any other legally protected status.

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Work Location: Hybrid remote in Nashua, NH 03060

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