Performs customer service, clerical and cashier work at the Loveland Visitors Center, with an emphasis on visitor services, cashiering and merchandising. This position reports to the Visitor Center Manager. Flexible and varied schedule between 0-19 hours/week including weekend hours. The hiring range for this position is $14.00- $17.00 per hour depending on qualifications and experience. Position will remain open until filled.

Set in the picturesque foothills of the Rocky Mountains, Loveland, CO is the heart of Northern, Colorado. Just 45 minutes north of Denver, 45 minutes south of Wyoming and only 35 minutes to Rocky Mountain National Park, this tourism destination has experienced significant growth in the last 10 years. Loveland is an outdoor enthusiast’s paradise. From hiking the Devil’s backbone to boating at Boyd Lake State Park, horseback riding at Sylvan Dale Guest Ranch to fishing the Big Thompson River or cycling one on of our many riding trails and parks, there is no lack of things to do and explore in Loveland. Loveland has a rich history in the arts, with a massive public arts collection, three unique sculpture parks, and three bronze foundries, it is home to the largest outdoor sculpture show in the U.S. every August. Visit Loveland, the tourism arm of Economic Development for the City of Loveland is searching for a dynamic individual to run the Visitors Center and its retail component, manage part time staff and volunteers. The ideal candidate will be a friendly, outgoing, customer service focused story teller and itinerary builder to help further our brand messaging and mission by encouraging visitors to shop, eat stay, play in Loveland. Colorado.

ESSENTIAL JOB FUNCTIONS:

• Enhances Loveland Visitors Center image through positive, courteous, quality customer service provided to all customers.
• Resolves customer issues and answers questions
• Registers sales on cash register by scanning items, itemizing and totaling customer purchases and processes payment transactions.
• Stocks, inventories, and sets displays and store merchandise.
• Processes merchandise invoices for payment.
• Responsible for opening and closing procedures (keyholder)
• Provides clerical support such as typing, work processing, filing, report calculation and compilation, and various other duties per request.
• May direct work of volunteers assisting visitors
• Working as a tourism ambassador to inspire travel and build itineraries in and around Loveland to help create a memorable guest experience.
• Sharing Loveland’s story with visitors from around the globe
• Mastering local resources for visitors
• Welcoming guests during various special events
• Stuffing and creating goody bags for FAM tours/ groups
• Working offsite Visitors Center booth/sales

OTHER JOB FUNCTIONS:
May be required to cross train in other areas for duties as assigned.

SUPERVISORY DUTIES: None

JOB QUALIFICATIONS:
Knowledge, skills and abilities:
Must be able to complete fee transactions quickly and accurately; prepare daily cash report using math principles. Knowledge of point-of-sale systems. Must possess general working knowledge of standard office procedures and methods including Microsoft Word/Excel/Outlook. Requires typing at a speed that would enable a transaction or project to be completed in a timely manner. Thorough knowledge of spelling, punctuation, grammar, arithmetic and business English. Must possess ability to communicate effectively with co-workers and the general public, and work efficiently with frequent interruptions. Ability to answer telephones and clearly communicate information. Must have excellent customer service skills and be able to deal with customers diplomatically and effectively and demonstrate the skills of good judgment and patience. Must be able to operate menu driven computer/cash register system.

Education and/or experience:
One (1) year of previous work experience performing customer service and clerical duties including high degree of public contact and customer relations in a fast paced environment required. Experience with computerized cash register point-of-sale (POS), and proficiency with Microsoft Office (Word, Exel, Outlook) required. Previous retail merchandising experience highly preferred. Some training in customer service preferred.

Familiarity and knowledge of Loveland, Colorado, community, and surrounding areas is required.

Spanish Speaking a plus.

Licensure and/or certifications: None

Core Competencies:
Accountability, Integrity, Transparency & Honoring the Public Trust, Collaboration, Innovation, Safety, Excellent Service with Courtesy and Kindness

Material and equipment directly used:
Personal computer, laser printer, digital camera, calculator, multi-line telephone, cash register/POS.

Working conditions and physical requirements:
Will work in a store/office setting incorporating a typical customer service and office environment which requires both sitting or standing for extended periods of time, reaching, and repetitive keyboard motion. Stooping, bending, positioning up to approximately 30 pounds, pushing, pulling and kneeling required. Ability to move quickly and efficiently throughout work area is a necessity. Will be expected to perform duties during both peak periods when customer service activity is fast paced and intense or during relaxed periods.

This job description is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

With over 300 days of sunshine, and just 30 miles from Rocky Mountain National Park in the heart of northern Colorado, Loveland is an ideal community for anyone to call home. Known as the Sweetheart City, this vibrant cultural hub is home to nearly 500 sculptures and public art installations, the world-famous Valentine Remail Program, and picturesque views of the Rocky Mountains. The community is bustling with a thriving arts, brewery, foodie and shopping scene. Enjoy headliner concert and theatre productions, professional hockey events, endless community recreation and open space opportunities, art and sculpture shows, and several local festivals. Loveland also boasts an award-winning golf course and an inclusive library and community center. Loveland, Colorado has EVERYTHING YOU LOVE! In 2020, Loveland was the only Colorado City to win the Governor’s Award for Downtown Excellence, is the top residential recycling City in the state for 4 consecutive years and has been ranked as one of the top places to live, work and raise a family in the U.S. and as one of the Most Idyllic Picturesque towns in America.

Apply today to join more than 800 employees who work to meet the core values of: Accountability & Integrity, Transparency & Honoring the Public Trust, Collaboration, Innovation, Safety, Excellent Service with Courtesy and Kindness. The City of Loveland is a diverse and welcoming community organization and our employees enjoy a competitive benefits program, various opportunities for growth and development, and an exceptional work-life balance.

A vibrant community, surrounded by natural beauty, where you belong!

Non Benefit Eligible Benefits Package Includes:

• Retirement – 457 employee funded plan
• Medical Leave – Up to 48 hours accrued. Accrue 1 hour of leave per 30 hours worked

Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions.

The City of Loveland provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

A criminal history background check will be obtained pre-employment.

Required