Matrix Providers - Caring for America's military family.

Not just leading the way, leading the industry. Your success is our business.

Matrix Providers is hiring a Certified Medical Assistant (CMA) to join our team of talented professionals who provide healthcare services to our Military Service Members and their families in San Diego, CA.

• Employment Status: Full Time
• Compensation: This is an hourly position.
• Schedule: Monday thru Friday, between the hours of 7:00 am - 5:00 pm. Shifts will normally be scheduled for a 9-hour period, including an uncompensated 60-minute lunch break.
• Benefits: Competitive financial package with a comprehensive insurance package including health, dental, vision, and life coverage. Click here to learn about our benefits packages.
  • Accrued Paid Time Off (PTO)
  • Paid Holidays (Outlined in Handbook)
  • 401(k) Plan

Requirements: The Certified Medical Assistant (CMA) must have and meet the following:

• Degree: Certificate
• Education: Graduate from a medical assistant training program accredited by the following
  programs: Accrediting Commission of Career Schools and Colleges (ACCSC); Accrediting Council for Independent Colleges and Schools (ACICS); Accrediting Council for Continuing Education and Training (ACCET); and Accrediting Commission for Community and Junior College (ACCJC).
• Experience: One year of experience as a Medical Assistant after graduation.
• Certification: Certified Medical Assistant Only: Current certification as a medical assistant by the American Association of Medical Assistants or Current registration by the American Medical Technologists or other formal programs.

Job Summary:

• Prepare examination rooms prior to the patient's arrival.
• Assist with patient check-ins, admissions, discharges, and transfers as directed.
• Check the patient's vital signs, including temperature, respiration, pulse, weight, blood pressure, and pulse oximeter reading.
• Obtain and document the patient's current medical history, drug history, chief complaints, allergies, and vital signs on the correct form.
• Perform diagnostic procedures when ordered.
• Maintain examination room stock levels and perform routine maintenance of examination rooms.
• Complete lab and x-ray requisitions in accordance with clinic policies.
• Enter demographic data into the computer upon patient check-in; enter diagnosis and departing time when the patient is released.

GENERAL DUTIES: The HCW shall provide services within the scope of their competencies and the applicable duties provided in the basic contract. Additionally, the HCWs shall perform the following:

• Work independently with other members of the Internal Medicine Clinic Medical Home Port to provide administrative and clinical patient care as directed by a Registered Nurse or Provider.
• Obtain patient's medical record following appropriate procedures.
• Check patient's vital signs, to include temperature, respiration, pulse, weight/ height, blood pressure, and pain level (using DVPRS or DHA required pain scale).
• Obtain and document patient's current medical history, drug history, chief complaints, allergies, and vital signs on the correct form in MHS Genesis (or paper chart if system is down) before patient is in the exam room.
• Assist the provider as needed during exams. Prepare exam rooms prior to patient’s arrival.
• Perform diagnostic procedures when ordered, to include but not limited to EKG's, urine dip sticks, phlebotomy, orthostatic vital signs, 6 minute walktests, etc.
• Transport patients to other clinical areas as needed.
• Address medical issues in a compassionate, comprehensive, and integrative manner utilizing a team approach with emphasis on prevention of disease and promotion of health and wellness.
• Administer medication to patients as directed.
• Obtain lab and xray results. Complete lab and x-ray requisitions in accordance with clinic policies.
• Participate in inventory procedures as directed. Maintain exam room stock levels and perform routine maintenance of exam rooms, to include dusting, cleaning wash basins, etc.
• Ensure that any broken or unsafe equipment is removed from the clinic in a timely manner and notify appropriate personnel.
• Enter demographic data into the computer upon patient checkin; enter diagnosis and departing time when patient is released (i.e., check-out).
• Answer telephone and transcribe accurate messages.
• Assist with patient flow and give direct patient care as directed.
• Operate the following medical equipment, as directed, such as Automatic Blood Pressure Monitor, Manual Blood Pressure Monitor, Handheld Nebulizer, EKG Machine (12 lead), Electronic Thermometer, IV infusion pump (Setup only), Tympanometer.
• Operate and manipulate automated systems such as MHS Genesis and Carepoint as prescribed by the Commander. Maintain DOD email account as directed. The HCW shall be responsive to all message center, email, and voicemail communications. Anticipated roles in MHS Genesis are Ambulatory LVN/ Health Technician and Registration Clerk role to complete their tasks including complete intake form, medication refill/ renewal, referrals, booking appointments, checkingin patients, communicating with other members of the healthcare team.

PROVISION OF CARE

• Provides patient care primarily for the Internal Medicine Clinic (IMC) Medical Home Port Team (MHPT) empaneled patients utilizing evidencedbased clinical practice guidelines and actively engages patients in their health care. Works collaboratively with their assigned provider, leveraging team based care to realize efficiencies. If needed can alternatively be assigned to another Primary Care Team throughout the Naval Medical Center San Diego system.

• Interviews patients who request initial treatment or unscheduled examinations and obtains additional information from medical records regarding the type of medical problem and treatments received.

• Assesses the patient through their patient interview and refers to the appropriate team nurse and/or provider those requiring priority or extensive care in a timely manner. Document findings from interview in EMR MHS GENESIS. Obtains and records pertinent patient information including, but not limited to, vital signs, brief history of present complaint, past medical and surgical history, medication reconciliation and indicated preventive/population health services.
• Completes required DHA and Internal Medicine Department clinical competencies and performs general patient care procedures per appropriate Standard Operating Procedures (SOPs).
• Prepares and cares for patients receiving diagnostic tests and specialized treatments according to medical and nursing plans of care under the supervision of the provider and team RN.
• Assists with clinic checkout and follow-up visits by reviewing post-visit needs with the patient.
• Assists patients by directing or escorting to other clinical services (laboratory, radiology, pharmacy, immunizations, etc.), as required.
• Assists providers with invasive or noninvasive examinations or procedures. Performs/assists with a variety of ambulatory procedures as ordered by and under the direction of a credentialed provider.
• Administers oral medications, gives subcutaneous, intradermal, and intramuscular injections to patients, and administers immunizations and nebulizer treatments as ordered after completion of required training and demonstration of competency. Makes necessary judgments prior to administration of certain medications based on practical knowledge of the physiological effect, current condition of the patient and awareness of proper dosage. Records medications administered. Reports and records any reaction to medication and/or treatment.
• Performs venipuncture for blood draws and intravenous (IV) access after completion of required training and demonstration of competency. Monitors and discontinues IV therapy as directed.
• Monitors patients undergoing procedures and identifies patients in acute distress or with potential for acuity change. Observes significant changes in patients’ conditions and reports problems that require higher level actions /interventions to the credentialed provider.

MEDICAL HOME PORT TEAM

• Expected to proactively collaborate and integrate with members of their team, other departments, and directorates to achieve optimal care for the patient in the MHP model.
• Actively participates in all scheduled clinic/unit meetings to review and evaluate the care provided to patients, identify opportunities to improve the care delivered, and recommend corrective action when problems exist. Should a meeting occur outside of the CMA’s regular working hours, the CMA shall be required to read and initial the minutes of the meeting. Also actively participates in all scheduled inservice training.
• Actively participates in MHP Team huddles. Promotes effective communication with staff, patients, families, and between other departments. Assists in improving proactive preparation for visits by reviewing upcoming provider schedules; helps demand manage utilization and avoids unnecessary visits with their provider.
• Assists providers and team RN with physical examinations, treatments, and diagnostic procedures.
• Provide patient and/or family member information building upon other MHP Team guidance and recommendations.
• Screens patients based on standard questionnaires per clinic protocol.
• Prepares patient electronic health record and other appropriate forms prior to patient's appointment. Prepares paperwork during Electronic Health Record (EHR) failure.
• Utilizes automated programs and information technology tools to facilitate the patient experience. Data entry for population health metrics and health promotion. Assist in maintaining and updating patient registries. Utilizes the patient's preferred method of communication to provide integrative and comprehensive care. Utilizes clinic available tools for proactive patient management of their health care needs. It is expected he/she will participate in updating patient data by utilizing communication and management tools (i.e., MHS GENESIS and Secure Messaging).
• Coordinates schedule and nonavailability with other MHP Team Members to ensure adequate access to care for the entire MHP Team’s patients.
• Communicates to patients utilizing asynchronous secure messaging to improve communication and facilitate care through nontraditional means.
  
  CLINIC OPERATIONS
  
• Assists the Team RN and LVN in ensuring efficient MHP Team workflow.
• Cross trains to assist with other team positions and functions during unexpected staffing shortages, as appropriate.
• Collaborates with staff and support activities to maintain a safe and orderly department environment.
• Performing administrative functions, to include scheduling appointments and preparing correspondence to patients, as assigned.
• Provides environmental safety, security, patient privacy, and cleanliness. This includes conducting a routine clean up between patients, daily/weekly field days.
• Assists in maintaining supplies and equipment, per Department SOP. Reports breakage and loss of equipment, safety hazards, and supply deficiencies to the Team RN or appropriate Department staff.

PERFORMANCE EVALUATION AND IMPROVEMENT

• Demonstrates awareness of and adherence to Command and departmental policies and procedures. Participates in development of departmental policies as appropriate. Uses these policies as a basis for decision making for clinical and administrative issues.
• Maintains current knowledge of new developments in ambulatory care and the Department's scope of practice.
• Demonstrates awareness of and adherence to safety and legal requirements at the command and department levels with emphasis on those pertinent to the clinic. Collaborates with staff and support activities to maintain a safe and orderly department environment.

Matrix Providers is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For our EEO Policy Statement, please click here.

Matrix Providers endeavors to make www.matrixproviders.com accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact our Recruiting Hotline Number, 1-877-807-8277, TTY LINE, 385-722-8109. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

#INDAH