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Central Scheduler- Remote Job at Duly Health and Care

Duly Health and Care Lisle, IL 60532

Job Information

  • Date Posted
    2025-09-09
  • Location
    Lisle, IL 60532
  • Job Title
    Central Scheduler- Remote
  • Gender
    Both
Overview:
Hours: Multiple 8 hr shifts available for 24 hr contact center
*** Must come to Lisle, IL location for at least 90 days of training. Must meet productivity goals and attendance guidelines.

Good enough isn't for us. Duly Health and Care's team members show up every day driven to exceed expectations. We challenge assumptions and invite dissent to accomplish bold goals and unleash the most extraordinary work of your career. We see and support the remarkable in every person within and beyond the walls of our work.

Duly Health and Care works to understand what matters most to you. We recruit and retain team members who share a relentless passion and pride for helping others live happier and healthier lives. We invest in helping our team members develop their talents in a way that is rich in personal meaning. We invite you to join us, fulfill your purpose and make your mark!

Are you ready to challenge the expected to deliver the extraordinary?

The Central Scheduler/SSA I is responsible for answering phones, directing calls, contacting providers, and accurate and timely patient scheduling.

Responsibilities:
The Journeys and Adventures that Await :

General Call Center Responsibilities
  • Processing of inbound Contact Center interactions (phone, email, online requests (MyChart), hospital requests-Transition of CARE (TOC), faxes, etc.)
  • Follow HIPAA policy and procedures
  • Understand and support the department policies and procedures
Scheduling
  • Answer basic scheduling related questions i.e. directions to site, site hours, provider info, requests for MyChart login
  • Verifying, cancelling, scheduling and rescheduling appointments
  • Escalation of clinical patient inquires when necessary to appropriate physician site/department
Patient Information
  • Update patient information/demographics where necessary
  • Update Insurance information where necessary
  • Collect payment/patient balances
Qualifications:
The Experiences You Bring :
  • High school diploma or GED required
  • 1 - 2 years Call Center and/or Customer Service environment preferred
  • 1 - 2 years experience in a centralized scheduling department and / or call center preferred
  • 1 - 2 years experience with Epic or EMR preferred
  • Knowledge of HIPAA and all areas of scheduling, including medical terminologies, provider templating, and accepted insurance coverage preferred
  • Excellent verbal and written communication
  • Active listener - analyze patient needs and give high priority to their satisfaction
  • Effective in identifying , analyzing and solving problems
  • Proven ability to multitask and prioritize daily work in a fast paced contact center environment
  • Proficient with using multiple computer programs and applications simultaneously
  • Team oriented
  • Ability to handle difficult customer interactions
  • Must possess computer skills and be familiar with copier, fax machine, telephone, in addition to other pieces of office equipment
  • Must type a minimum of 40 WPM



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