Case Specialist Job at The Salvation Army
The Corps Case Specialist meets the basic needs for food, energy, housing, transportation, etc. for low-income applicants through transactional services. This position is responsible for interviewing applicants, assisting them with applications to address their needs, determining eligibility for Salvation Army services, and addressing the presenting problem. This position also provides relational support for participants utilizing a Pathway of Hope approach toward accomplishing their goals and increased family sufficiency. This position meets regularly with participants, providing periodic assessments, checking in with them, supporting them with encouragement and resources, and documents activities and status of the case.
Primary Duties and Responsibilities:
- Client Engagement
- Work to strengthen client sufficiency and external supports; empower clients to become more independent of emergency services.
- Average at least 4-5 cases with transactions per day, 20-25 cases per week.
- After the first 90 days, maintain a caseload of 2-4 POH clients with at least two case/care consultations per week.
- Case Planning for both transactional and relational work
- Facilitate the case management of families utilizing the Pathway of Hope guidelines in accordance with the Corps’ / Unit’s plan.
- Utilizing a strengths-based perspective, work with participants to establish client directed SMART goals and person-centered plans.
- Utilize identified client strengths in developing a plan for successful account management.
- Establish a plan to address the present and prevent future crisis; provide referrals as appropriate.
- Coordinating Services to Meet Client Needs
- Based on the case plan, provide assistance through internal resources, and make referrals to outside resources as available and appropriate.
- Link clients with resources and coordinate services in order to help clients achieve identified goals.
- Support and encourage the development or expansion of a healthy social support network for the client.
- Listen for and assess for other needs including food and clothing, emotional and/or spiritual support, and/or other needs presented in the interview.
- Networking with other service providers – Resource Brokering/Coordinates Referrals
- Maintain working relationships with community agencies to stay abreast of current trends and resources available.
- Maintain awareness of services provided by other local social services agencies, actively seeking resources for customers through those agencies for the provision of comprehensive services.
- Cooperate with efforts of other community agencies to coordinate services and to communicate about difficult cases, assuring that valid customer information releases are on file.
- Maintain knowledge of service trends and provide insight and feedback to assist The Salvation Army in development and improvement of services.
- Recordkeeping and Reports
- Become fluent in the use of Salvation Army Information Management System (SIMS) software. Using SIMS, maintain statistical information on services provided and outcomes achieved.
- Record case notes for each applicant including a description of the presenting problem, the worker’s assessment of customer needs, and record of assistance given or action taken, i.e. the intervention plan. Document eligibility, maintain statistical information, monitor fund balances.
- Monitor available fund balances, requesting additional allocations as appropriate.
- Respond to survey and reporting requests from DHQ.
Corps-specific duties
Pantry & Food Distribution Oversight
- Oversee and coordinate the operation of food pantry and Focus Hope Donation through:
- Scheduling of pick up times for eligible clients
- Upkeep of recipient records for clients
iii. Oversight of delivered donated food/goods
- Organization of food pantry to rotate older items and disposal if necessary, in order to keep a usable inventory.
- Work with Volunteer Coordinator to utilize volunteer efforts in pantry duties
- Schedule and conduct weekly pickup of Focus Hope food boxes.
- Maintain social services home goods pantry and distribute items as necessary.
Qualifications: An equivalent combination of education and relevant professional work experience that provides for the same skills and abilities may be considered. Must pass all background checks.
- Education/Experience: A degree in Social Work, Human Services, or related field is preferred but not required. A minimum of one year in Social Work or Social Services experience required, two or more years preferred. Demonstrated knowledge of case assessment and Human Services, with a minimum of two years’ work experience in a Human Services agency, is required. Experience working with low-income populations preferred.
- Computer Skills: Computer proficiency with SIMS (Service Point™) client software required within 90 days as evidenced by the successful completion of homework.
- Reasoning Ability: Effective communication skills: interviewing, listening, speaking and writing, using compassion and empathy. Time management and organizational skills. Ability to assess Social Services cases and problem solve. Ability to think critically and clearly about situations and find solutions. Ability to work collaboratively in a team and to make decisions independently based agency policies and procedures.
- Certificates and Licenses: Successful completion of the Caseworker Certification Program required within 120 days and of Safe From Harm certification within required timeframe.
- Physical Demands: Required light to moderate physical work remaining stationary for some periods of time. Ability to use hands/fingers, speak and hear, and occasionally required to stoop or crouch. Required to focus in both close and distant vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
- Work Environment: The work environment is indoors with low noise level. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
- In addition: Must be highly organized, motivated, a self-starter with ability to multi-task. From time to time, duties and responsibilities that are not outlined in this job description may
be added, deleted, or changed at any time at the discretion of the Supervisor.
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