Call Center Representative Job at Ink Max Branding
About Our Company:
One of our main goals is to maintain an upbeat work environment because happy working people leads to happy customer experiences for our clients. Guru Crew Creatives works hard to maintain its cast iron relationship with its clients. We always look to be number one in anything we do and in order to maintain that in the future, we are looking for people who strive to be number one.
A Call Center Representative, takes calls from customers answering questions or addressing any concerns they may have. Their duties include handling many inbound and outbound calls to and from customers, listening to customers needs or issues and providing helpful solutions to their problems.
Salary:
$850-$1200 per week
Shift:
Monday to Friday (8 hours a day)
Responsibilities
- Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
- Maintains and updates customer information as necessary
- Calmly attempts to resolve and de-escalate any issues
- Escalates calls to supervisor when necessary and appropriate
Qualifications
- Strong communication, both written and verbal
- Great active listening skills
- Exceptional interpersonal and rapport building skills
- A patient and empathetic attitude
- Strong time management and organizational skills
- Adaptability and flexibility
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