Job Description Summary

At Steam Power we are used to change and have been continuously adapting to respond to the to the many factors shaping our industry. Change is how we keep pace with the world around us and ensure our long-term sustainability. To achieve this requires us adopting a strong services mindset that becomes the very DNA of Steam Power. As a result, we have become more of a services organization.

We believe our success in large part will depend on us being as diverse of a team as our customers and regardless of our role, every one of us can contribute to making Steam Power the service provider of choice by customers around the globe.

Job Description

As a member of the Business Process Quality Team, you will be an active contributor to the Steam Business Process Management Framework to drive robust business processes that are efficient, simplified and capable of meeting all customer focused metrics. This role will require you to analyze business process performance in collaboration with global stakeholders to greater

Success in this role looks like:

• Establish yourself as a subject matter expert by demonstrating lean methodology in Business Process improvement as you partner with Business Process stakeholders to drive performance in both meeting customer expectations and reducing overall Cost of Poor Quality in the business .
• You will be an indispensable Business Process Partner, with excellent leadership, problem-solving, lean and communication skills to improve Steam Power Services business process success.

Who You Are:

• You are someone who brings: significant progressive leadership experiences knowledge of Quality tools, methodologies and improvement programs; strong oral and written communication skills with the ability to influence across all levels of the organization; has collaborative, inclusive, supportive and empowering management behaviors and has strong interpersonal and motivational skills suitable to diverse global environment.
• You have experience with quality management standards (e.g. Lead Auditor) and a strong knowledge on problem solving and improvement tool suites (e.g. 8D, PSR, PFMEA).

The Business Process Quality Manager will partner with business process owner(s) to ensure there is a robust and efficient wing-to-wing process, to drive standardization and simplification and to establish customer focused metrics with the target to eliminate process losses and to reduce process costs.

This role will also include servings as a Business Process Partner as a member of the Quality function working together with the Business Process Owners to:

• Continuously improve the maturity and application of the business processes.
• Obtain feedback from external and internal stakeholders, using this data to ensure one off and systemics shortfalls in the process are addressed.
• Verify and validate effective application of business processes and overseeing that they are well integrated in the business process model.

The specific roles and responsibilities of the Business process partner include:

• Defines process management requirements: rules, framework, and structure, including op. rhythm and KPIs.
• Supports or leads the implementation of process improvements.
• Ensures collation and analysis of inputs from internal and external stakeholders to measure performance of process and hence areas for improvement.
• Acts as contact person for alignment with the Business Process Model.
• Supports the process owners in definition and implementation of their process.
• Identifies best in class processes, benchmarking, and identification of improvements.
• Manages priorities and portfolio of improvements.
• Defines audit plans for processes with business process owner.
• Compiles and owns process risk assessment.
• Shares learning and best practices with business process owners.
• Coaches and mentors teams on problem solving.
• Applies lean methodology through Kaizen Events to drive continuous improvement in the business process.
• Supports and develops Continuous Improvement Project strategy for business process.
• Advocate for COPQ systemic analysis in business process and linkage to Kaizen strategy.
• Drives Business Process Maturity model progress and achievement.

Core Responsibilities

• Define and implement the strategy for process design and process documentation.
• Define and implement the global process harmonization and improvement roadmap.
• Drive and coach the design of customer focused, efficient and robust processes.
• Monitor and analyze process data to realize impactful improvements.
• Lead the problem solving for generic process problems and non-conformances.
• Lead process quality relevant functional and mission-based teams.
• Plan and maintain integration to the Steam Power Quality Management System.
• Act as subject matter expert for quality management and improvement tools.
• Act as subject ambassador for a quality, compliance and safety culture.
• Partner with the Quality team and Region leaders to ensure our existing business processes are serving the needs our customers and where improvement required driving these with the respective process owners.

Basic Qualifications:

• Bachelor’s Degree from an accredited university or college; or equivalent knowledge / experience.
• 5+ years practical experience in process design and process improvement.
• 5+ years practical experience in forming and leading functional teams.

Desired Qualifications:

• Strong knowledge on quality management standards (e.g. Lead Auditor).
• Strong knowledge on problem solving and improvement tool suites (e.g. 8D, PSR, PFMEA).
• Significant progressive leadership experiences knowledge of Quality tools, methodologies and improvement programs.
• Strong knowledge on quality management standards (e.g. Lead Auditor).
• Solid understanding of business customer requirements and project execution.
• Solid understanding of tendering, engineering and service activities.
• Strong knowledge on problem solving and improvement tool suites (e.g. 8D, PSR, PFMEA).
• Significant progressive leadership experiences knowledge of Quality tools, methodologies and improvement programs.
• 5+ years practical experience in process design and process improvement.
• 5+ years practical experience in forming and leading functional teams.
• Solid understanding of business customer requirements and project execution.
• Solid understanding of tendering, engineering and service activities.
• Strong oral and written communication skills with the ability to influence across all levels of the organization.
• Collaborative, inclusive, supportive and empowering management behaviors.
• Strong interpersonal and motivational skills suitable to diverse global environment.
• Pragmatic, positive and forward-looking attitude.
• Ability to cope with multiple complex situations daily.

The salary range for this position is $97,500.00 - $162,500.00 USD Annual. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location. In addition, this position is eligible for variable incentive compensation.

Available health and welfare benefits include healthcare, prescription drug, dental, and vision coverage; savings account options (such as a Health Care Flexible Savings Account, Health Reimbursement Account, Limited Purpose Flexible Spending Account, and Dependent Care Flexible Spending Account); and an employee assistance program. Additional benefits include a defined contribution 401(k) plan, employee life insurance, optional dependent life insurance, employee accidental death or dismemberment insurance coverage, salary continuance program benefits for disability, optional long-term disability, pre-tax transportation/commuter program, paid holidays, paid time off, parental leave, a layoff plan for salaried employees, tuition reimbursement program, use of Cariloop, adoption assistance, optional identity theft prevention insurance, optional personal legal assistance, and optional personal excess liability insurance.

Additional Information

#LI-Remote - This is a remote position