Competitive Base Salary PLUS monthly incentives

****EXCELLENT MEDICAL, DENTAL, VISION BENEFITS: 75% to 95% of premiums covered by PFFCU*****

****401K – PFFCU contributes automatic 6% regardless of employee contribution after 1 year*****

****Career Advancement Opportunities – 85% of Call Center Management began PFFCU career as Call Center Representative****

Set Scheduling – must have the ability to work during our hours of operation.

• Monday - Friday 8:15am - 4:15pm, occasional Saturday's

Location: Philadelphia, PA

4 weeks PTO annually

About Police and Fire Federal Credit Union (PFFCU)

Police and Fire Federal Credit Union (PFFCU) is a not-for-profit financial institution owned and operated by its members offering higher yields on deposits and lower rates on loans, delivered with personal, responsive service at a level unmatched in the financial services industry. Recently PFFCU was named one of the best in state credit unions according to Forbes.

PFFCU’s commitment to our Employees:

• Employment Stability
• Recognition and Financial Rewards for Superior Performance
• Friendly and Teamwork Oriented Work Environment
• Training the skills staff need to Succeed
• Knowledgeable Managers dedicated to helping staff Succeed

Employee commitment to PFFCU and our Members:

• Member Service
• Teamwork
• Commitment
• Performance

Are you looking for a career with professional growth opportunities?

Do you have a passion for helping others?

Do you enjoy setting goals and reaching them?

If you answered YES to any of the above questions, we are looking for you!

Skills / Knowledge Required:

1. Knowledge of BSA and OFAC/FinCen compliance requirements.

2. Ability to interact with members, financial institutions, and possibly law enforcement agencies.

The member contact will frequently involve individuals who are under suspicion of fraudulent acts.

3. Critical thinking to analyze account activity and other information.

4. Attention to detail - it is essential that all actions are documented accurately and timely.

5. Discreetness - all information must be maintained in confidence. Only give information that is required and which is permitted to be provided by law, statute and regulation.

6. Ability to evaluate current fraud situations and formulate recommendations to reduce in the future.

7. Ability to use a personal computer; entering information via keyboard and accessing information from a computer screen. Familiarity with Microsoft Excel, Word.

8. Organization and thoroughness.

9. Ability to work independently and follow instructions.

10. Ability to cooperate and work well with others.

11. Excellent written and verbal communication.

Major Responsibilities:

BSA / CTR / OFAC, FinCen 314a / High Risk / Vendor Management

1. Use anti-money laundering (AML) software and/or reports to review members’ activity for money laundering and other suspicious activity. Notify management of any discrepancies noted between the core data and the software data.

2. Work cases and alerts, which may include discussions with members, documenting conclusions reached and actions taken.

3. Review reports to aid in compliance, such as new high risk accounts, business account changes, EDD changes, etc.

4. File Suspicious Activity Reports (SARs) as necessary.

5. Review Cash Transaction Reports (CTRs) and file CTRs and/or SARs as necessary.

6. Run the OFAC software to ensure compliance with the US Patriot Act.

7. Scan for FinCen314a matches.

8. Review member accounts to determine those posing higher risk. Obtain and evaluate EDD forms and information. File SARs as needed.

9. Notify management or other departments of findings requiring additional follow up, such as personal accounts that should be changed to business accounts, Money Service Businesses, OFAC hits, etc.

10. Work with Management to evaluate vendors, gather due diligence materials, assess risk, rate vendors, and report to management.

Performance Standards

• BSA Case creation should be at the beginning of each month. (by Management)
• BSA Case investigation should be completed within 30 days of creation
• SARs must be filed within 30 calendar day of suspicious determination.
• Continuing SARs reviews must be after 90 days and must be filed within 120 days.
• CTRs must be filed within 15 days of the transaction.
• OFAC scans should be run daily.
• FinCen314(a) matches must be reported within 14 days.
• Member Risk Ratings should be run quarterly. (by Management)
• High Risk members should be identified semi-annually and reviewed quarterly.
• Vendor evaluation should be completed annually.
• Reports should be reviewed as scheduled, monthly or quarterly.

Loss Prevention Related

1. LP Phone Queue, answering questions about fraud claims, Apple Pay, check holds, debit cards, etc.

2. Check deposit review for possible extended holds, verify payees when necessary

3. Card disputes/denials (provisional credits, GL entries, providing members with status of claim)

4. Debit card assistance regarding transactions not authorized, cards blocked, travel exclusions, etc.

General

1. Work with various areas to investigate suspicious activity and limit/prevent fraud.

2. Freeze accounts, close lines, hot card Debit/Credit cards, etc as needed to prevent fraud/losses.

3. Inform management immediately of suspected fraud.

4. Backup others as needed.

5. Perform any and all duties assigned.

PFFCU is an Equal Employment Opportunity (EEO) Employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities. PFFCU complies with Philadelphia’s Fair Chance Hiring Law;'

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Physical setting:

• Office

Schedule:

• Monday to Friday
• Weekend availability

Experience:

• Risk management: 3 years (Preferred)

Work Location: One location

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