About Us

The JW Marriott Nashville Hotel offers the ideal location for leisure, business and meeting guests in the heart of downtown Nashville, adjacent to the state-of-the-art Music City Center. The first-to-market JW Marriott property includes 533 guestrooms, inclusive of 37 suites, along with a broad array of amenities. The 33-story hotel features 50,000 square feet of indoor function space, an expansive 10,000 square-foot outdoor pool and lounging deck overlooking the city skyline, Bourbon Steak by Michael Mina, as well as a 15,000 square foot event lawn.

Owned and operated by Turnberry, the JW Marriott Nashville is located at 201 8th Ave. South, Nashville, TN. To learn more, visit the official JW Marriott Nashville website at www.jwmarriottnashville.com or follow the hotel on social media via Facebook, Instagram and Twitter.

Position Summary

The Host / Hostess are responsible for initial guest interaction at the door and welcoming all visitors to the restaurant and setting the tone for their experience. The Host Stand is expected to embody the hospitality, charm and professionalism of our organization. Duties include greeting & seating guests, answering phones, directing guests to bar, lounge or restrooms and maintaining the flow of service throughout the dining room. Must be pleasant, conscientious and professional with excellent hospitality instincts & drive to provide customer service. Must be able to operate effectively as part of a team, communicate clearly, ensure smooth service operations and quality service.

Responsibilities:

• Understand and perform job duties to the expectations of BOURBON STEAK and MARRIOTT Service, Food, Beverage and Wine manuals
• Perform all side work applicable to assigned station
• Participate in Pre-Shift meetings and learn new menu items
• Welcome all guests and ensure guests receive responsive, professional and gracious service at all times
• Answer any questions about the menu, specific food items, the wine list or any other inquiries the guest may have
• Liaise with server to ensure communication at all times about wants and needs of guests
• Escort guests to their table. Helps them into their seats
• Answers phone and takes reservations
• Communicates reservation flow with the back of house. (ICOs)
• Maintains cleanliness of restaurant entrance
• Checks coats and maintains coat check room in a neat and organized manner
• Responsible for maintaining the printing and cleanliness of all menus
• Posts daily floorplans and side work duties.
• Stocking supplies ie: matches, business cards, toothpicks
• Maintain a clean, safe environment all times in the Dining Room and all service stations
• Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant employees and guests
• Perform additional duties and projects as assigned

Qualifications:

• High school or equivalent education required
• Ability to speak, read, write and understand English
• Requires good communication skills, both verbal and written
• Must possess basic computational ability and basic computer skills
• Must be familiar with OpenTable or similar reservation system
• Knowledge of the appropriate table settings and service ware
• Professional demeanor appropriate for a luxury environment

Social Media:

https://jwnashvillecareers.com/

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