WebMed Mental Health is seeking a Behavioral Health Phone Coordinator to coordinate all phone communications between staff and patients. Phone Coordinators are responsible for coordinating patient care, including such activities as making and receiving phone calls, creating patient charts in the EMR system, and assisting providers with information gathering. May also be responsible for pre-registration, scheduling, and insurance benefit verification.

WebMed provides outpatient psychiatric and substance use disorder services to a diverse client population in Duluth and Cloquet. Come join our team! We offer a comprehensive benefit package and a Monday through Friday clinic schedule.

Essential duties and responsibilities:

• Incoming and Outgoing Calls
• Contact patients via telephone prior to their scheduled appointment as needed
• Interview patients over the telephone to obtain necessary information
• Enter all patient data into EHR system within a timely fashion
• Complete all patient phone call assignments as assigned.
• Answer phones and respond to inquiries made by patients, vendors, insurance companies and other medical facilities.
• Re-schedule patient appointments as required via telephone calls and written notification to patients.
• Screen and route patient calls to other departments as needed
• Registration, appointment scheduling and follow-up appointment scheduling

Patient Care Coordination:

• Accepting copay and deductible payment for all telehealth appointments
• Verifying patients insurance as needed
• Delegating Faxes
• Responding to incoming text messages
• Responding to and delegating incoming emails
• Responding to and delegating incoming fax

Minimum Qualifications:

• Exceptional phone manner
• Excellent interpersonal and communication skills
• Knowledge of medical terminology and electronic medical record (EMR) preferred
• Ability to apply knowledge of office procedures and carry out tasks accordingly
• Ability to utilize the EMR system effectively
• Ability to type 35 wpm with 90% accuracy
• Be a self-starter with attention to detail
• Must be flexible, organized, and function well under pressure
• Commitment to high quality client care required
• Detail-oriented and able to work in an intense environment with multidisciplinary staff
• Must be 18 years of age, able to pass MN Dept. of Human Services Background check.
• In accordance with Minnesota Rules 245G.11 subdivision 1; all employees must be free of chemical use problems for at least one year immediately preceding their hiring and must sign a statement attesting to that fact. Chemical use problems are defined as: receiving treatment for substance use within the period specified for the position in the staff qualification requirements, including medication-assisted treatment; substance use or mental health disorders that have negatively impacted the staff member’s job performance; substance use or mental health disorders that affect the credibility of treatment services with clients, referral sources, or other members of the community; and symptoms of intoxication or withdrawal on the job.

Minimum Education:

• High school degree or Equivalent

WebMed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Medical specialties:

• Addiction Medicine
• Psychiatry

Schedule:

• Day shift
• Monday to Friday
• No weekends

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)
• Behavioral health: 1 year (Preferred)

Work Location: One location

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