Mission Statement

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The Kewa Pueblo Health Corporation (KPHC) is established for the purposes of carrying out the vision and mission of the Santo Domingo Health Center (KPHC). The VISION OF KPHC is: “HEALTHY PEOPLE, HEALTHY COMMUNITY, HEALTHY LIFESTYLE” and the MISSION of KPHC is: “ENSURING HEALTH & WELLNESS THROUGH EXCELLENCE IN HEALTHCARE WITH RESPECT FOR CULTURE”._*

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Performance Expectations*

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In performance of their respective tasks and duties all employees of the Kewa Pueblo Health Corporation are expected to conform to the following:*

• Uphold all principles of confidentiality and patient care to the fullest extent.

• Adhere to all professional and ethical behavior standards of the healthcare industry.

• Interact in an honest, trustworthy and dependable manner with patients, employees and vendors.

• Possess cultural awareness and sensitivity.

• Maintain a current insurable driver’s license, at all times.

• Comply with all Kewa Pueblo Health Corporation and Santo Domingo Health Center policies and procedures, as well as all applicable laws.

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Position Purpose*

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This position is partially customer service and partially clerical/secretarial in nature. As such, the customer service aspect of this position provides direct customer support to the Santo Domingo Health Center personnel and clientele. The responsibilities of this position include customer service focused duties such as attend to all patients or visitors, answer all incoming calls and awareness of division personnel whereabouts. The clerical/secretarial aspect of this position requires responsibilities including paper filing, meeting preparation/planning (e.g., ordering food, scheduling rooms, note-taking), scheduling patients for identified clinicians, and assisting with administrative tasks for special projects (e.g., grants).
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*Essential Duties, Functions & Responsibilities
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• Interviews patients and/or family member to obtain pertinent registration information (i.e., demographic and alternate resource information). Determines the eligibility of patients seeking health care, who have not been treated at the facility, by obtaining the Certificate of Indian Blood or other documentary proof of tribal enrollment.

• Obtains Third-Party coverage information by collecting and photocopying health insurance cards. Identifies patients with health insurances that are subject to prior approval to determine the extent of health care services. Pre-certification or prior authorizations for care are obtained to enable the billing section to bill for health care services provided to Indian or non-Indian beneficiaries. Obtains all necessary signatures for file on required forms for alternate resources and Purchase Referred Care Services and Release-of-Information from for outside medical records.

• Initiates prescreening for all patients with no alternate resources for potential eligibility under Medicaid, AHCCCS, Kids Care, Medicare, Long-Term Care, etc. Works closely with the Patient Benefits Coordinator in identifying all alternate resources available.

• Interviews patients to obtain information to initiate a new health record and communicate to Medical Records to reactivate a retired/stored record. Enters all information into the Patient Registration System and prints appropriate forms.

• Receives and directs telephone calls or visitors. Ascertains the nature of the call or visit and provides complete and clear information that addresses most routine or procedural issues. Based on general knowledge of the organization, refers telephone callers and visitors to appropriate staff or office. Personally answers routine, non-technical requests for information such as referral information and services offered. Provides follow-up on requests for information.

• Transfers calls by using intercom and phone system. It is expected that all calls are transferred promptly and efficiently. Greets and handles walk-in clients and vendors. Turns away solicitors in a clear, but friendly way. It is expected visitors and clients are welcomed in a friendly, efficient, timely manner.

• Receives patients and visitors with consideration and asks for help when needed.

• Uses word processing software to create, copy, edit, store, retrieve and print forms, memos, and letters; using existing database or spreadsheet software to create, enter, revise, sort or calculate and retrieve data for reports; and uses graphics software to provide graphs and charts for reports and presentations.

• Prepares a wide variety of recurring correspondence, internal reports, and other documents from information obtained from office staff, files and other sources and reviews and finalizes documents prepared by others.

• Screens incoming mail to identify what needs to be brought to the attention of the supervisor, referred to the appropriate staff, or rerouted to other organizations/offices. Reviews outgoing correspondence for procedural and grammatical accuracy and conformance with administrative requirements.

• Establishes, updates and maintains office records of various types that may be needed or will assist in the efficient operation of the office. Maintains, purges, and disposes of office records/files in according with established regulations and procedures. Assists staff with clerical and procedural requirements and instructions. Makes travel arrangements, such as schedule transportation, making reservations at hotels and preparing travel authorizations. Prepares and consolidates time and attendance records in accordance with established procedures. Requisitions office supplies, printing support and related materials.

• Performs clerical and basic office administrative tasks. These assignments include typing of standard report forms, routine form letters, rosters, etc.

• Maintains professional appearance of front office.

• Engages in meeting preparation, including ordering food, scheduling rooms, and ensuring that necessary individuals have been scheduled to attend meetings in outlook.

• Assists with direct scheduling requests for key clinicians in Behavioral Health, including rescheduling or following up with patients via telephone as necessary, and maintenance of a daily patient visit record for Carelink and Behavioral Health.

• Assists with scheduling and other administrative duties associated with special projects (e.g., grants).

• Provides general administrative support as needed to the Director of Behavioral Health,* including, but not limited to, meeting scheduling, note-taking, interfacing with external agencies as appropriate for administrative purposes, and scanning important documents.*

• Monitors departmental office supplies and alerts Director of Behavioral Health when supplies are needing to be replenished, as well as generating purchase requests for necessary supplies from vendors.

• Performs other duties and responsibilities, as needed.

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Minimum Mandatory Qualifications*

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Experience:*

• One to two years of experience in a hospital-related setting environment providing customer service; and/or previous experience as Patient Registration clerk (or similarly related position).

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Education:*

• High School Diploma or GED equivalent.

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Mandatory Knowledge, Skills, Abilities and Other Qualifications:*

• Excellent verbal communication, proficient with a computer, competent experience with answering phones, and general clerical skills.

• A good general knowledge of the organization, office, key personnel and availability of publications, forms and general information.

• The ability to understand, use and maintain directories, personnel list and other guides and references.

• A clear speaking voice is required to reply to customer inquiries; tact, courtesy and good judgment is required in all contacts.

• Possess patient and a friend customer service attitude to represent the hospital to all who come to the facility. Knowledge of the Santo Domingo Pueblo culture and traditions.

• Possess effective communication skills and problem solving skills to inform or explain various situations to customers.

• Knowledge of various office automation software programs, tools, and techniques to support office operations and produce a variety of documents, such as letters, reports, spreadsheets, databases and graphs.

• Knowledge of correct spelling, grammar, punctuation, capitalization, and commonly used specialized medical terminology to prepare material correctly.

• Knowledge of a body of rules, procedures or operations applicable to clerical assignments, such as preparing various routine reports, maintaining files/records, and reviewing and processing mail, arranging travel, time and attendance, etc.

• A record of satisfactory performance in all prior and current employment as evidenced by positive employment references from previous and current employers.

• Ability to perform other duties as assigned.

• Incumbent may be required to work day, evening or holiday shifts.

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Preferred Qualifications*

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Two to three years of experience performing front office and/or administrative functions in clinical setting.

• Speaks the Keres language

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Work Environment*

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Work environment:*
The work environment characteristics described here are representative of those an employee encounters while performing the primary functions of this job. Normal office conditions exist, and the noise level in the work environment can vary from low to moderate. Limited overnight travel may be required from time to time. This position may be exposed to certain health risks that are inherent when working within a health center facility.

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Physical demands:*
The physical demands described here are representative of those that must be met by an employee to successfully perform the primary functions of this job. While performing the duties of this job, the employee may be required to frequently stand, walk, sit, bend, twist, talk and hear. There may be prolonged *periods of sitting, keyboarding, and reading. The employee must occasionally lift and/or move up to 25 pounds.
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Mental demands:
There are a number of deadlines associated with this position. The employee must also multi-task and interact with a wider variety of people on various and, at times, complicated issues.

Job Type: Full-time

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