Experienced Service Advisors and Customer Service Pros: Finding an automotive repair shop that will treat you right isn’t rocket science.

In fact, finding a shop that truly cares boils down to just two things:

1. They care about their employees (by treating them as part of the family)

2. They care about their customers (and they prove it every day by putting customer interests first)

Are you looking for a home, not just a job?

Are you looking for a well-run business with a laid-back family atmosphere, great customers and stable, interesting work?

Are you looking for a long-term career path with tons of opportunity for growth?

Are you looking for an owner that listens, who maintains an open door policy where your contribution to the team is truly valued?

Do you suck up knowledge like a sponge?

Then…

THIS OPPORTUNITY IS FOR YOU!

• We Believe in our Employees
• We Believe in Trust
• We Believe in Professionalism and Quality
• We Believe in Quality of Life (5-day work week, no weekends!)
• We Believe in a positive work environment (BE PART OF A TEAM – NOT JUST A NUMBER IN A BIG COMPANY)

We are looking for an experienced SERVICE ADVISOR/CSR for our fast-growing auto repair facility here in Laytonsville, MD.

This is a full-time position for a strong candidate who has at least 5 years of experience working for a professional auto repair business as a service writer/advisor or customer service representative.

We offer highly competitive compensation to match your skills, full health benefits, uniforms, paid time off, paid training, a 5-day work week, flexible schedules and employee discounts.

ATCO Tire is about building sustainable careers for the right people. This means great pay and of course a great work environment. This also means investing in our employees with the right training to advance their careers.

Our Service Advisor is the interface between the customer and the technician and the manager pulls everyone together as a team.

Service Advisors are powerful salespeople at the front counter! Not only do they sell service, but they own the customer experience.

DUTIES OF POSITION:

• Checking customers in and out and building long-term trusted relationships with them
• Managing workflow / ordering parts online
• Leading the team
• Providing and executing estimates
• Generating and cashiering repair orders
• Timely and complete follow-through on questions, estimates, progress notifications, and project completion

REQUIREMENTS:

• Must possess excellent customer service skills (outgoing / friendly / accommodating / people oriented / solution focused)
• Must have the ability to listen to customer concerns and convert them into written instructions for technicians
• Must have a customer satisfaction focus and make this your highest priority
• Must work well with a diverse client base, technicians, and coworkers
• Must be a team player!
• Our product mix is 50% Tire Sales and 50% Automotive Repair so candidates must be able to lift up to 75 pounds to handle inventory
• Attention to detail, excellent written and verbal communication skills and a strong work ethic are not only requirements for the position but are necessary for success
• Must have a strong automotive background. Bring your automotive skills and knowledge and hit the ground running!
• Experience with Automotive related software is definitely a plus!
• Applicants should have the ability to type well, be technically minded, proficient with modern technology and forms of communication, and maintain a professional appearance and demeanor
• Must be comfortable with educating and quoting ALL of the repair or service recommendations made and not have a reservation or fear about the amount or cost of those repairs or services. The right candidate must not think with their own wallet and should be confident in the presentation and be able to offer options if needed.

ABOUT ATCO TIRE COMPANY:

Founded in 1945, ATCO Tire Company serves the automotive repair and new tire needs of customers in Laytonsville, MD, Gaithersburg, MD, Damascus, MD, and surrounding areas.

After being founded in 1945, ATCO Tire Company has been located at 21419 Etchison Laytonsville Rd. in Laytonsville, MD for the last 77 years as an auto repair center and tire dealer. We also opened a new center at 10601 Old National Pike New Market Maryland 21774. Since the beginning, our business has been focused on building strong customer relationships and providing the highest quality of workmanship on each and every automotive repair.

Under the ownership of Jim Scott, we have more than 3,000 tires in stock everyday. This gives us the confidence that we have the best tire for every vehicle.

Want to come grow with us?

If you’re tired of the Bull and you’re ready to check out a new opportunity, let’s talk.

You can apply here on Indeed.com, simply drop off your resume in person or call:

ATCO Tire Company

21419 Laytonsville Rd.

Laytonsville, MD 20882

Please call/text Jim at 240-401-2490 to get the conversation started.

#ServiceAdvisor #Automotive #ServiceWriter #CSR #CustomerService #Sales #Jobs #Laytonsville #MD

Job Type: Full-time

Pay: $60,000.00 - $75,000.00 per year

Benefits:

• Employee discount
• Health insurance
• Paid time off
• Professional development assistance

Schedule:

• Monday to Friday

Experience:

• Service Advisor in professional auto repair shop: 5 years (Preferred)
• Tire Sales/Service: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: One location

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