Job summary:

Founded over 40 years ago, Solotech is a world leader in audiovisual and entertainment technology with 18 strategic locations in Canada, the United States, the United Kingdom and China. Thanks to an inventory encompassing over 300 renowned manufacturers, Solotech is the single source for audio, video, lighting, rigging, soft goods, control and collaboration solutions and services. The company is internationally recognized for its expertise in Live Productions and Systems Integration in various markets, namely music, sports, business, culture and education. Clients can also benefit from its Service Center, Online Store and virtual technology know-how. Solotech is fully supported by three major shareholders: Claridge, Desjardins Capital and Investissement Québec. The company employs 1,360 professionals in its offices located in Los Angeles, Las Vegas, Nashville, Miami, Orlando, Pensacola, London, Birmingham, Manchester, Calgary, Toronto, Montreal, Ottawa, Quebec City, Saguenay, Halifax, Macau and Hong Kong.

Find out more at www.solotech.com

Under the supervision of the operations service supervisor, the incumbent is responsible for identifying, investigating, coordinating, and resolving problems with audiovisual equipment directly on the customers' installation site. The service technician will also support the administrative team with executing preventive maintenance plans, as per the service plans and service calls.

Your day will look like this:

• Listen to and understand customers' needs
• Provide technical service to customers through multiple channels (phone, email, internet request or in person) with courtesy and professionalism in order to meet their expectations in a timely manner
• Identify and investigate the problem on the client's site
• Present the solution to the client
• Provide an estimate of the time required for the repair
• Manage the request for purchase orders (PO) for services to be delivered
• Complete the Work Order opening
• Order replacement parts
• Schedule the technician's visit and subsequent visits if required
• Provide technical support over the phone (and sometimes on site) to customers and technicians to help them resolve problems
• Document the work that was carried out in the ticketing tool
• Update customer and internal documentation at Solotech, in accordance with the modifications made on site
• Follow up on parts ordered or on repairs in progress
• Purchase tools
• Write reports once the work has been completed
• Provide recommendations and execute the maintenance and the replacement of parts
• Develop excellent business relationships with clients:
• Act as a strategic advisor to customers
• Ensure satisfaction by being proactive to their needs

• Collaborate with different suppliers and/or departments to ensure the best possible customer service

Your profile:

• Hold a diploma in the audiovisual field or equivalent experience (3 to 5 years of experience in a similar position)
• Be mobile to visit different clients' sites
• Knowledge of consumer and commercial sound, video projection and lighting equipment
• Have a basic knowledge of home automation systems (Crestron, AMX), videoconferencing systems (Polycom, Tandberg, Zoom, Teams), lighting systems (DMX, LightJockey, ETC, Strand), and digital audio processing systems (SymNet, Soundweb, Biamp , QSC)
• Knowledge of networking
• Knowledge of the Microsoft Office suite
• Fluency in English, both oral and written
• Hold a valid driver's license
• Hold a valid passport (an asset)
• Hold an ASP construction card (an asset)
• Be available and open to work on atypical schedules, depending on the project (early in the morning or in the evening as per the client's needs)
• Have completed a working at height training (an asset)
• Interpersonal skills and ability to communicate directly with the client
• Provide excellent customer service
• Enjoy teamwork and collaboration
• Strong priority management skills and respect of tight deadlines
• Strong ability to work under pressure and ability to adapt to change
• Demonstrates autonomy and resourcefulness when working with little information

Our offer to you:

• Competitive compensation and group insurance plan
• Corporate savings plan (401K)
• Skills development activities and opportunities for career advancement
• Reimbursement of professional fees required for employment
• Reimbursement of professional development fees
• Work environment conducive to personal health and well-being
• Recognition program
• Employee assistance program

**We thank all applicants for their interest in Solotech, however, only those selected for an interview will be contacted.

#1459

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift

Work Location: On the road

Please Note :
www.bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.