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Assisted Living Sales Assoc Job at Presbyterian Village North

Presbyterian Village North Dallas, TX 75243

Position Description: Presbyterian Village North has a Full time Sales Support Associate Role opening- Come join our team!

With a shared legacy in business and healthcare innovation, our family of care-oriented organizations blends values built on compassion and faith with high-quality senior care - long-term care, Alzheimer's and memory care, skilled nursing and rehabilitation therapies, hospice and palliative care.
These senior care services, along with the celebration of independent living at our senior lifestyle communities, combine to bring deeper meaning to every phase of life for people of all faiths, regardless of race, gender, color, religion, national origin or disability. We're the not-for-profit, faith-based parent of Presbyterian Village North, Faith Presbyterian Hospice, and the T. Boone Pickens Hospice and Palliative Care Center.

ESSENTIAL DUTIES:
Models a service attitude towards others, takes ownership in solving problems and takes the initiative to make things better, is friendly and courteous to residents, patients and co-workers

Maintain good attendance record

Receive inquiries (phone, email, website, internal referrals), communicate services, determine financial and need suitability, and schedule appointments/tours as needed

Responsible for meeting with prospects and their families and presenting programs and services of Forefront Living

Maintains referral development and prospect files, as directed by Manager

Routinely review and update contact databases to identify and follow up on leads from all sources

Coordinate all move-in functions for new residents or resident transfers

Telemarketing with potential leads and qualified prospects

Communicates Forefront Livings mission through public speaking, membership and participation in community events as needed

Assist in identifying innovative events and methods to increase visitation of targeted groups

Shadow Directors, Managers, and Residential Sales Counselors on prospect discovery, tours, and closings with the goal of expanding the role or possible promotion to next level

Conduct tours for all levels of care on the PVN campus

Obtain and maintain knowledge of competitors

Assist with development and implementation of facility marketing plans, including calling or meeting senior citizen organizations, and/or social service organization

Assist with preparation and attend Marketing meetings

Complete residency paperwork with all approved residents and distribute information to appropriate personnel

Prepare weekly reports as required, i.e. daily census, admits, room changes, resident listings, etc.

Ensure resident/patient, visitor, and co-worker safety by remaining aware of and reporting any new or existing safety hazards.

MINIMUM QUALIFICATIONS:
Experience/background in a healthcare and/or senior living environment beneficial but not required

Basic knowledge of levels of living within a Continuing Care Retirement Community

Excellent customer service and interpersonal skills with proficiency in listening, tactful negotiation, and conflict resolution

Excellent written and verbal communication skills with both internal and external customers

Professionalism in appearance, attitude, and behavior

Ability to comfortably interact and develop and nurture collaborative relationships within the organization and with external partners

Excellent time management skills

Demonstrated willingness to learn new skills, including sales, service, and technical

Ability to handle multiple duties simultaneously with superior organization and effective prioritization skills

Ability to work independently and as part of a team

Genuine interest in the care of mature adults, ill and/or debilitated patients, as well as hospice patients and their families


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