Summary

The AVP, Member Relations will work in conjunction with specific Member Relations Officers (MROs) to maintain or exceed community bank recruitment and revenue goals in a defined territory. This role will also focus on outreach and engagement with both member & nonmember banks to discuss the ICBA value proposition in their respective territory. Candidates must be willing to work eastern time zone hours.

Primary Responsibilities:

• Be a teambuilder with all ICBA stakeholders.
• Engage the C-suite at member and nonmember banks to articulate ICBA value proposition and

identify product, service, and educational programs in alignment with the banks’ operational needs and growth strategies - planned and coordinated with the EVP of Member Relations and the MROs.

• In conjunction with the MRO team, creates targeted calling/follow-up to email campaigns with staff at member banks to engage them with member benefits, products, CBU training, and other ICBA products and resources.
• Conducts balance sheet and operational conversations with nonmembers & members. The intention is to generate business opportunities and leads for ICBA and our partners, illustrate value in membership and to assist banks in achieving their business objectives.
• Helps execute separate campaigns and tailored outreach to C-suite or mid-level employees targeted to specific bank operational areas, eie: risk/compliance/training,

deposit/operations/marketing, lending/operations/compliance, etc., with a predetermined suite of

ICBA products and resources to match needs in the aforementioned areas. All of these will be in

done in conjunction with the EVP and the MROs.

• Facilitates monthly “Member Benefits” and other webinars as necessary.
• Offer product trials as a sales/closing tool in assigned territories.
• Partner with Member Relationship Officers, to provide superb customer service.
• Prepare accurate and timely pre-sales & post sales correspondence.
• Attend training, some trade shows, sales meetings, and team meetings as directed.
• Build relationships and rapport with all areas of ICBA, including our state partners, and PSPs.
• Support coordinated target marketing efforts and direct mail pitches.
• Respond to website requests for membership, products, and services.
• Other duties as assigned.

Qualifications: Education and Skills

• Bachelor's degree or equivalent experience, preferred.
• 5 + years of inside sales/telesales or account management experience, preferred.
• Excellent presentation, oral & written communication skills
• Highly motivated with the ability to interact with customer at all levels.
• Strong functional knowledge of standard business applications such as MS Outlook, Word and
• PowerPoint. Proficient or advanced MS Excel skills.
• CRM experience required.
• Experience developing and implementing a strategic plan for the territory.
• Experience reporting accurate pipeline and forecasting data to sales management.
• Ability to travel on an occasional basis to annual sales meetings, trade shows or conferences.
• May work remotely

lgNVSKk6HF