Company Background:

For over a century, friends and family, celebrities and athletes, world travelers and locals alike, have flocked to Pebble Beach Resorts. This stunning slice of California’s Monterey Peninsula is a wondrous place that we are proud to share. Pebble Beach Company, located in Pebble Beach, California, owns and operates the world-famous Pebble Beach Resorts, including The Lodge at Pebble Beach, The Inn at Spanish Bay and Casa Palmero at Pebble Beach. The company also operates five renowned golf courses: Pebble Beach Golf Links, Spyglass Hill Golf Course, The Links at Spanish Bay, Del Monte Golf Course and The Hay.

Its other famed properties include scenic 17-Mile Drive, The Spa at Pebble Beach, Pebble Beach Golf Academy & Practice Facility and Pebble Beach Equestrian Center. It annually hosts premier events such as the Pebble Beach Concours d’Elegance, AT&T Pebble Beach Pro-Am, TaylorMade Pebble Beach Invitational, Pebble Beach Food & Wine and PURE Insurance Championship Impacting The First Tee.

Job Summary:

Oversee the quality of service provided at the Housekeeping, Front Desk, Concierge, Porter-Valet, and Arrival Pavilion departments. Coordinate the efforts of all these areas to best serve the guest, present and future.

Essential Duties & Responsibilities:

• Oversee the operations of Housekeeping, Front Desk, Concierge, Porter-Valet, and Arrival Pavilion departments.
• Schedule staff at a level consistent with budget and hotel activity.
• Train, develop and motivate staff to meet and exceed established service standards.
• Counsel, discipline and evaluate staff. Hire, promote and terminate staff.
• Set policies and objectives for departments.
• Generate annual budget and related material, lead budget presentations and ensure managers are proficient on their individual areas prior to budget presentations.
• Serve as manager on duty for resort, when appropriate.
• Review monthly P&L, researching and reporting significant variances.
• Control labor and material costs, ensuring profitable operation.
• Interface with all departments to ensure that guests’ needs are met.
• Coordinate Out-Of-Order rooms for capital projects
• Understand and implement group resumes and billing requirements.
• Plan for group needs and requests. Acknowledge person in charge of group and work with them to coordinate arrangements.
• Handle special requests, complaints, and billing discrepancies; offer compensation where appropriate.
• Supervise posting and balancing of departmental charges and verify signatures. Deposit revenue with appropriate paperwork to accounting.
• Review weekly guest surveys and provide follow-up to General Manager.
• Coordinate temp hiring for Special Events
• Coordinate parking and traffic control around The Lodge Area for Special Events
• Coordinate furniture removal and put back for Special Events
• Be active in Team Leader management interviewing and hiring; working with resort counterparts attending Team Leader panel interviews and final hiring and rotational placement.
• Block rooms, including groups, VIP’s and special requests
• Coordinate and reconcile room availability, blocking, oversold categories in conjunction with Reservations, Sales, and other PBC hotels
• Coordinate the blocking and deep cleaning of guest rooms and public areas according to a pre-determined comprehensive plan.
• Inspect guest rooms on a regular basis.
• Coordinate monthly linen inventory and purchase in conjunction with other PBC hotels
• Establish and coordinate a well planned guest room preventative maintenance plan which results in minimal guest or financial impact.
• Interface with various departments, such as conference services and reservations to ensure accurate billing.
• Other duties as assigned by the General Manager or COO.
• Comply with all Pebble Beach Company safety and health policies and procedures.

Required Skills:

• Leadership, motivational, supervisory, time management and problem-solving skills required.
• Must have excellent interpersonal skills and ability to handle difficult people and situations in a professional manner.

Desired Skills:

• Two to four years hotel or resort experience with supervisory responsibilities required.
• Basic computer skills and previous experience with property management systems preferred.
• Obtain comprehensive understanding of the daily operations of the hotel while still maintaining a high level of world class service to all patrons.
• Responsible for managing the customer experience, educating and upselling guests on products and services.

Why work for Pebble Beach Company:

• Competitive Pay: Salary: $100,000 - $120,000/year plus bonus.
• Enjoy world-class health and wellness benefits. For Full Time employees, comprehensive medical, dental, vision, and life insurance is available. In addition, our Health and Wellness Center provides employees with unlimited access to a physician and medical team to tend to you and your family’s health needs free of cost.
• Prepare for your future. You will be eligible to participate in our 401(K) retirement program. Pebble Beach Company will match $.75 for every $1 you contribute to your 401(k), up to 6% of eligible compensation. In addition, the company will contribute an amount to your 401K each quarter based on your hours worked, along with a discretionary contribution at the end of each fiscal year.
• We encourage YOU to be our guest. You will receive discounts at all Pebble Beach restaurants, retail shops, and our Forbes Five Star Spa. In addition, Hotel discounts are also available during select seasons.
• Play our world-famous golf courses! Enjoy our Employee Golf Privileges including Employee Tee Times, Tournaments, and Company Club.
• Grow your career with Pebble Beach. We provide opportunities for ongoing learning and development, as well as promotions and transfers to advance your career.
• Lunch is on us. Enjoy a complimentary meal during your shift in our Employee Dining Room.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.