ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

These functions are intended as a general illustration of the work performed for this position and are not all inclusive.

• Develops policies and procedures related to entertainment department to ensure efficient and effective operations.
• Provides extraordinary guest service which positively affects interactions with tour managers, clients, customers ,talent and team members and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work harmoniously with co-workers.
• Works with the executive team with pre-production, advancement of all shows, Contract negations, and post production.
• Ensures appropriate advertising, billing and facilitation of all acts.
• Focuses on maximizing ticket sales and yielding revenue in the Grand Theatre.
• Works with internal property depts. to enhance the vibe of the property and casino floor.
• Ensures ambiance, FF&E, cleanliness and quality of all venues is managed. Works with Facilities as needed to keep quality controls and preventative maintenance plans win place.
• Creates an atmosphere that induces guests to want to return, giving each a positive experience.
• Implements, oversees and ensures accurate inventory control for all entertainment equipment.
• Assists Executive Director in operating and overseeing department standards, guidelines and objectives and maintains other administrative processes such as budgets and staffing to ensure proper planning, efficient and effective operations.
• Develops and administers capital, operating and staffing budgets.
• Implements, oversees and insures the planning of all entertainment events and property venues and develops high quality entertainment schedule in all outlets.
• Prepares and ensures weekly entertainment pay schedule is confirmed and coordinated with finance department. Works through industry channels and contacts to provide quality entertainers and performers. Manages partnerships and performance of third party promoters.
• Ensures similar accurate accounting of all labor and related costs for all acts. Manages financial success of individual acts and total venue profitability.
• Reviews contracts and terms with executives and legal counsel to ensure commitments, requirements, etc. are adhered to.
• Maintains professional relationship with all artists and performers.
• Works with entertainment partners, Live Nation and third party Promoters to select and price entertainers and artists.
• Provides direct oversight and supervision of Entertainment Manager, Box Office, Ushers and Production.
• Ensures the adequacy and accuracy of all entertainment advertising in all forms of media by working with the Marketing Department.
• Attend and participate in meetings, completing follow up as assigned. Works closely with IATSE, Food and Beverage teams catering/ special events, Accounting department, Marketing. Provides consistent and thorough communications to all areas.
• Perform work regularly and predictably.
• Other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must have a track record of performing each essential responsibility satisfactorily. Provide clear direction, instruction and guidance to guests. Must be able to listen and respond to guest inquiries in a positive and professional manner.

• Present an image of excitement, enthusiasm and outgoing personality, while being able to project a professional experience.
• 5 -7 years in the entertainment industry, a significant amount of management experience is highly preferred or a combination of education and experience.

• Gaming / Hospitality experience highly preferred. Stage management preferred.
• EDUCATION
• High School Diploma or GED required. Minimum 5 years of experience in entertainment industry. Any combination of education, training, or experience listed that provides the required knowledge, skills, and abilities. Previous supervisory experience required.
• LANGUAGE SKILLS
• Exceptional oral and written communication skills with the ability to accurately communicate reports, business correspondence, and procedure manuals. A high level understanding of interpersonal skills to productively deal with business contacts and team members at all levels of the company. Possess a strong attention to detail and engaging presentation skills. Has the ability to effectively present information and respond to questions from groups of managers, staff, clients, and general public.
• MATHEMATICAL SKILLS
• Ability to accurately add, subtract, multiply, and divide in all units of measure and calculate figures and amounts. Such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• REASONING ABILITY
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret and follow through on a variety of instructions furnished in written, oral, diagram, or schedule form. Excellent time management, problem solving and organizational skills are a must.
• OTHER QUALIFICATIONS
• Must be a minimum of 21 years of age. Must be proficient in Microsoft Office Products: Project, Word, Excel, Power

Point, Publisher and Outlook. Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate. Attend and participate in meetings in order to be informed of new rules, regulations and procedures and to discuss scheduling and/or other concerns of the Hotel and/or department. In addition to performance of essential functions, this position may be required to perform a combination of functions to be determined based upon the particular needs of the Hotel.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee: must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, team members and others. Is regularly required to sit; stand; walk and move through all areas of the casino; speak and hear; use hands to finger, handle, or feel. May reach with hands and arms above shoulder level; bend/stoop, squat, balance, kneel, lift and push/pull. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance visions, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function. While performing the duties of this job, the employee is regularly exposed to a smoke-filled environment. The noise level in the work environment is usually loud.