Do you consider yourself a champion? Walker Auto & Truck empowers our Area Operations Managers to coach and serve as a resource for the stores within their district. Area Operations Managers are experts in standard operating procedures and are responsible for sharing and training to these measurements with store teams. This role will serve as a mentor and coach ensuring that district goals and objectives are achieved. As a member of Walker Auto & Truck, you will be the champion of positive customer and employee interaction, ensuring that each feel heard, appreciated and part of the team. The Area Operations Manager is a member of the district management team and liaisons with Walker Auto and Truck leadership. If you are an operational expert and ready to join one of the fastest growing parts companies, then reach out NOW to start the conversation!

SUMMARY

The Area Operations Manager (AOM) is responsible for overall store performance within his/her district. Working with the District Manager, the AOM will create and help execute the overall vision for each, ensuring operational effectiveness. The AOM will champion Walker Auto & Truck’s Standard Operating Procedure (SOP), ensuring efficient and profitable stores. The AOM will work in collaboration with the District Manager, Area Sales Manager and Store Managers to achieve district goals and objectives.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Support Store Teams:
  • Coach and serve as a resource to store managers and teams to inspire success
  • Ensure that our customers are serviced by our store teams in a manner that makes them feel they are heard, appreciated, and part of the family
  • Train, coach, and mentor Store Manager to maximize profitability by effectively scheduling staff and monitoring store operations
  • Work with DM to communicate business objectives and provide relevant guidance to store teams
  • Create a culture of accountability by setting clear objectives for Store Managers to achieve key performance indicators
  • Provides consistent leadership and motivation to all district stores
  • Acknowledge store success and individual contributions within your district
  • Ensure strong relationships with customer base
  • Provide real-time assessments that speak to the progress of achieving established goals
  • Create and maintain a high energy, high performing district by reinforcing Walker company culture

• Monitor Store Level Performance:
  • Supervise store processes to ensure accuracy and consistency
  • Monitor gross profit and work with Supply Chain to identify margin opportunities.
  • Work with Area Sales Manager ensure accurate market-driven pricing for new and existing accounts
  • Track current and upcoming sales to ensure appropriate stocking levels across the district. Work with the sales and purchasing departments on appropriate stocking levels and throughput
  • Manage district inventory processes and maintenance of other physical assets for greatest return
  • Monitor accuracy of district fixed asset listing
  • Ensure timely and effective communication throughout stores
  • Ask for employee’s feedback and input on store operations and customer interaction

• Implement Standard Operating Procedure:
  • Ensure store managers comply with all employee policies and procedures
  • Ensure all resources are in place to support attainment of goals and objectives
  • Work with store managers to develop schedules that keep stores staffed at an appropriate level while limiting overtime
  • Provide coaching to Store Managers in timekeeping, leave and payroll procedures
  • Provides thorough and timely responses in assisting employees, answering questions, and responding to requests
  • Immediately address any lapses in compliance with corporate policies or local, state and federal laws
  • Ensure Store Manager is adhering to store standards as detailed in the SOP
  • Regularly conduct and participate in store-level and/or district meetings
  • Supervise districts use of P-Cards and fuel cards
  • Advise the District Manager on delivery fleet maintenance, rotations, and needed replacements
  • Coordinate and supervise class return and orders with the purchasing and inventory teams
  • Monitors and ensures the correct application of defects/cores/labor claims procedure in stores
  • Monitor stores for unsafe work hazards and works to fix identified areas
  • Lead the district’s implementation of asset protection and safety programs. Monitor stores for alarm usage and loss prevention procedures.
  • Maintain a Disaster Recovery Plan and review it quarterly with store managers within your District.
  • Represent the Walker and NAPA brand with integrity to customers, associates and business partners

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MINIMUM QUALIFICATIONS

To perform this job successfully an individual must be able to perform each essential duty to a satisfactory standard. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education and/or Experience:
  • Bachelor’s Degree or Associate’s Degree, or equivalent experience.
  • Project management or operations experience preferred.

• License/Certification:
  • Valid NC Driver’s License

PHYSICAL DEMANDS & WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by any employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The employee is occasionally required to stoop, kneel, crouch, or crawl. Duties may be performed in an indoor or outdoor setting. The employee will be required to travel to various sites. Must be able to work weekends and evenings as required. The noise level in the work environment is frequently moderate to loud