Wilson Elser is seeking an Applications Administrator II to join the firm.

The Application Administrator II is a mid-level expert on maintaining, monitoring, and supporting our firm’s software applications. This role functions as the subject matter expert and tier 3 support for our most critical software suite. Our Application Administrators thrive in a fast-paced environment and are self-motivated with a passion for problem-solving and innovation. With a cloud-first strategy, the IT department is project-focused, undergoing a complete digital business transformation for the firm. This position will open up new possibilities and opportunities to learn cutting edge technologies while ensuring current systems are running at their best.

The Firm

Wilson Elser is a full-service and leading defense litigation law firm who faithfully serves our clients with more than 900 attorneys, across 42 offices in the United States and one in London. Founded in 1978, we rank among the top 200 law firms identified by The American Lawyer and 53rd in The National Law Journal's survey of the nation's largest law firms.

The Position

• High school diploma is required. Associate’s to Bachelor’s degree in IT or Computer Science or equivalent work experience preferred.
• Minimum 3 years of relevant hands-on experience in application administration and/or support.
• High proficiency in Microsoft products and their common integrations for document and email management preferred but not required.
• High proficiency to subject matter expertise on iManage Cloud, practice management tools, Active Directory, records, e-docketing, and legal financial systems preferred but not required.
• Ability to communicate, plan, prioritize, and implement application upgrades, maintenance, and hotfixes.
• Strong attention to detail.
• Proven ability as a subject matter expert either maintaining, training, supporting, or administering applications.
• Proficient in cloud technologies, hybrid environments, as well as legacy on-prem.
• Curiosity and passion for data, technology, and problem solving.
• Excellent verbal & written communication skills.

• Lead software upgrades and hotfixes in collaboration with other IT teams.
• Manage user access, roles, permissions, and thoroughly understand all backend configurations.
• Develop and maintain documentation on application architecture and maintenance.
• Collaborate with engineers on migrations to new systems, with front end and back end proficiencies.
• Plan, test, and communicate new features, enhancements, and bug-fixes.
• Develop and maintain documentation on application architecture and maintenance.
• Follow ITIL Change Management standard processes to implement changes/updates.
• Monitor and report utilization of software and communicate opportunities for improvement.
• Work with third-party application support vendors to carry out critical updates to systems.
• Understand and support ITIL/ITSM best practices for incident, problem, and user request services.
• Actively engage in using a Service Now ticketing system and JIRA software for service and project work.
• Consult with IT Management and Senior Management, when required.

• Excellent Benefits including a 401k match
• Generous PTO plan
• Excellent growth and advancement opportunities
• Corporate Discount Plans

The annualized salary range for this position is $100,000 to $125,000.Actual pay will be adjusted based on experience and other job-related factors permitted by law.

We believe in creating a work environment free of barriers and bias, where individual outlooks and talents are respected and valued. Our firm's policy is to ensure an equal employment opportunity without discrimination or harassment based on race, color, national origin, religion, age, sex, disability, citizenship, marital status, sexual orientation or any other characteristic protected by the law.