Do you feel stuck? Are you looking for an opportunity to unleash your full potential? Are you inquisitive and eager to expand your knowledge and experiences? Do you want to contribute your ideas and thoughts in an open-minded and team-oriented environment? This is your opportunity to finally turn your thoughts into actions.

Sound interesting?

If so, we are looking for a motivated and driven person like you who has:

• Proven ability to learn new software and keep pace with changing technology
• An interest in technology, development, and process improvement
• Strong attention to detail with the ability to manage multiple tasks
• Ability to function effectively in a self-directed environment and interact well with other teams
• Excellent written and oral communication skills
• Prior experience in a software environment is preferred
• Prior experience in a customer-facing technical role is preferred

Bonus points if you are bringing experience in or really want to learn the following:

• Using or supporting proprietary software
• Knowledge of any of the following technologies: SharePoint, SAP, EWS, Salesforce
• Installing, administering, and troubleshooting SharePoint or SharePoint Online
• IIS (website configuration, certificate install/configuration), PowerShell, Azure App Service, Windows Server (admin functions), SQL Server (queries), and HTML/CSS
• Records Management or Electronic Discovery

We do not want you to make the leap without knowing what we need, so here is how we define success for this position:

Put your customer first

• Be the customer advocate – partner with other departments at Gimmal to ensure the customer’s issue is resolved
• Maintain constant communication with the client in line with Gimmal’s Support SLA’s

Focus on preventing and solving problems

• Contribute to the knowledge base by writing articles to proactively assist clients with known issues
• Assist Product/R&D with system testing and QA as available
• Continue training on products as new builds are released

Be a team-player

• Work with the Gimmal team to contribute improving the support process
• Participate in departmental trainings
• Contribute to weekly meetings and report on trends you see within Support
• Actively participate in knowledge sharing activities within Gimmal

Be flexible

• Prepare to wear multiple hats at Gimmal. Everyone team member is ready to contribute to our success. You should be too!

What we offer you:

• Competitive benefits, including medical, dental, vision, and a 401k matching plan.
• An Open PTO policy, allowing you the flexibility you need to recharge.
• A diverse team, where everyone helps each other. An open environment for new ideas.
• Gimmal supports a work/life balance with optional 9/80 schedule

We want to keep it simple for you, so if you are interested and want to join our team, all you have to do is click the link to apply, upload your resume, and start your journey with us.

We are looking forward to reviewing your application!

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