Ambassador Job at Ken Garff Automotive Group
Considering a career with Ken Garff Automotive Group means you are in for a great ride (excuse the car metaphor)! We’re not your standard dealership or group of dealerships, and we are pretty darn proud of that. We are out to do things differently and want to consistently change, grow, and progress. For that reason, our employees are proud of where they work!
Ferrari of Salt Lake City , a Ken Garff Automotive Dealership, is looking for a S ervice Ambassador who aligns with our core values and acts with respect, integrity , gr owth , h umility, and teamwork. This multi-role position includes greeting Ferrari Service customers, Sales department reception, and CRM activities with a focus on accessory sales. The objective is to improve customer satisfaction and department profitability.
Why you’ll love working with us:
Competitive compensation package and 401k with company match
Wellness Time Off, plus holidays, plus a Personal Purpose Day
Medical, Dental, Vision, Disability Insurance, AD&D and Life Insurance
Flex Spending, Health Savings Account , EAP, Wellness Plan, Mental Health Support, Diabetes Management Program, and Parental Leave Stipend
Year-end bonus program for ALL employees ( Garff Giveback )
Employee discounts on vehicle purchase, parts, service and more!
Sales Department Duties:
Meet and Greet Sales customers who enter the Showroom.
Answer phone calls for the Sales Department.
Coordinate activities and events with the marketing manager.
Learn and become familiar with the Ferrari brand and look for opportunities for accessory upsells.
Fulfill all required web-based and in-class Ferrari training for the Ambassador position.
Service Department Duties:
Meet and greet service customers when they arrive for their appointment while waiting for the Service Advisor.
Perform vehicle walk around with customer, filling out damage sheet.
Collect vehicle information (mileage, VIN, etc.) for the Service Advisor using a pre-work order.
Show them the waiting area and amenities.
Call/email Service customers to schedule appointments for their 7-year service, recalls, and extended warranties using the NBA portal.
Cross-train as a Service Advisor in case coverage is needed. Learning Reynold and Reynolds, Xtime, Text2Drive, Uber Portal, and other tools necessary to perform Advisor duties.
Take overflow calls from the Service department and schedule appointments in Xtime when necessary.
Check out Service customers who are picking up vehicles.
Make follow-up calls to every Service customer after service is performed to ensure all expectations are met.
Here’s what you’ll need:
Relevant experience in customer service or sales is preferred
Must be energetic, enthusiastic, and team-oriented
Must be skilled at listening, problem-solving, and communication
Must be 18 years or older and be authorized to work in the U.S
High School Diploma or equivalent
A valid in-state driver's license and a good driving record, per company standards
At first glance, there’s nothing remarkable at Ken Garff . Our uniforms aren’t flashy, and our buildings look a lot like the competition. You may not see it right at first, but if you listen you’ll hear. Because listening isn’t just something we do; it’s part of who we are. It’s how we show that what we absolutely value the most (far more than buildings, uniforms or cars) is our people. And we thrive on treating them right. We listen because we believe listening matters. We’re just different that way.
Will you join us as a new Service A mbassador ? Will you throw your energy and focus behind what we’re doing? Will you live our values and do things differently than you’ve ever done them? Will you listen and build trust and foster relationships? This organization, that started as an idea by a man named Ken Garff way back in 1932, needs one thing to keep its vision intact and its purpose of reinventing an industry moving forward. It needs you.
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