All Your Needs. All Our Hearts.

Friendship Village located in the city of Dayton, Ohio offers Independent Living, Assisted Living, Memory Care, Short-term Rehabilitation, and Long-term Care. This campus offers care for 506 residents and patients who rely on us for life enrichment and quality of care.

We offer an array of employment opportunities for all types of professional interests. We offer competitive wages and benefits, tuition assistance and professional advancement programs.

We are currently seeking an Assisted and Independent Living Marketing Director for our 506 bed campus. The community describes Friendship Village as being the ‘Friendliest Place on Earth’, and we’re honored to serve every one of our 506 residents with the most compassionate care for over 40 years.

Come join our enthusiastic team! It’s not just our promise, it’s our passion.

Summary

Identifies, develops and maintains lead sources for Assisted and Independent Living. Manages electronic referral programs, monitors turn-around time, and conversion ratios. Converts referrals to tours and admissions. Working knowledge of payer sources. Facilitates all aspects of a smooth transfer/admission process. Identifies and develops referral accounts for the generation of referrals, with monthly/quarterly plan to maintain facility budgeted census. Conducts annual Market Analysis; or other frequency as census dictates.

Qualifications

Education:

• Graduate of high school or GED. BS degree preferred.

Experience:

• A minimum of two years admission experience, of which one year in a long-term care environment.
• Experience in either an administrative or consultant role, or involvement in a survey process.
• Customer services, sales and/or marketing experience preferred.

Essential Functions:

• Receives leads from providers, facilities, or any customer source, and converts appropriate leads to drive census.
• Manages and coordinates leads from key hospitals in the market.
• Assist in interviewing residents/guardians/sponsors and obtaining required admission information and signatures and maintaining/training backup team while external.
• Provide residents with admission information packet (e.g., resident rights, notice of privacy practices, admissions contract, etc.).
• Obtain the resident/responsible party’s signature on all required permits, releases, authorizations and admission documents, or verify that backup team member has completed.
• Review/explain the resident, and/or guardian, room rates, billing procedures, visitors/guest privileges, restrictions, resident care procedures, etc., as appropriate.
• Collect, assemble, and check admission papers. Forward to appropriate department.
• Maintain an accurate record of available beds.
• Coordinates/communicates closely with facility Team.
• Distribute information regarding admissions to appropriate departments; i.e, including nursing, business office, attending physician, and other departments as identified by the Inter-disciplinary Team, or follow-up to assure backup team member has efficiently.
• Agree not to disclose assigned user ID code and password for assessing resident/facility information and promptly report suspected or known violations of such disclosure to the CEO.
• Agree not to disclose resident’s protected health information and promptly report suspected or known violations of such disclosure to the CEO.
• Obtains the necessary medical and financial information to qualify patients for admission.
• Assist the MDS Coordinator in scheduling resident assessments or delegate to Social Services as facility size dictates.
• Facilitates patient placement based on clinical services needed, bed availability, patient/family preference, geographic location, etc.
• Develop and maintain facility Marketing Plan with Inter-disciplinary Team.
• Conduct Annual Market Analysis; or more frequently as census demands.
• Perform miscellaneous duties and assist Inter-disciplinary team as directed or required.
• Maintain clean and efficient work area as attractive place to meet with potential admissions.
• As necessary, assists with community, hospital, physician and other referral source events.

Knowledge/Skills/Abilities:

• Skilled in clinical and financial review of referrals.
• Ability and willingness to travel frequently (at least 80%) to obtain referral information and/or facilitate an on-site admission.
• Ability to work flexible hours.
• Ability to work independently with minimum daily direction, and to self-motivate.
• Ability to communicate effectively with patients and their families, physicians, hospital administrators, and at all levels of the organization.
• Knowledge of, or ability to learn, reimbursement programs.
• Ability to conduct oneself in a mature and professional manner.
• Meets all health regulations, and passes post-employment physical examination, if required.
• Ability to maintain confidentiality.

Service Excellence Requirements:

• Work efforts reflect a passion for exceeding customer expectations.
• Solicits patient/resident feedback to understand their needs and the needs of the community. Advocates for Service Excellence within the Center and influences others to take action.
• Displays responsibility by taking ownership of quality care. Shows dedication to enriching the lives of our patients and residents through empathy and compassion.
• Exhibits commitment to results.
• Demonstrates commitment to interpersonal excellence through professional greetings, proper telephone etiquette, common courtesy, a professional attitude and appearance.
• Recognizes the benefits of team collaboration. Shows respect for fellow employees by working together to get the job done.
• Effectively addresses customer concerns and resolves conflict in a manner that is fair to all.

Disclaimer

This description is designed to indicate the general nature and level of work for this position. It is not intended to describe minor duties or other responsibilities that may be periodically assigned.

Must be able to push, pull, move and/or lift a minimum of 25 pounds to a minimum height of 5 feet and be able to push, pull, move, and/or carry such weight a minimum distance of 50 feet.

C ourage and Commitment to Exceed Expectations

O ptimistic about our Future

M otivate Yourself and Others

P atient Hearts Giving Passionate Care

A chieve Success with Integrity

S ervant Leadership, Valued Employees

S trength Through Perseverance

I nspired Excellence

O neness with Teamwork

N urture with Loving Kindness