About Us

We are a San Francisco based company founded in 2003. Our mission is simple: we help people. We have democratized professional services by connecting customers with verified and vetted Experts who provide reliable answers at any hour and on any budget. JustAnswer members enjoy round-the-clock access to 12,000+ doctors, lawyers, tech support, mechanics, vets, home repair pros, and more. In the last 15 years, we have helped 10 million customers in 196 countries by answering more than 16 million questions. Our investors are Charles Schwab, Crosslink Capital, and Glynn Capital Management.

About the Role

The bilingual AI Conversation Designer builds, tests, and scales chatbots in numerous e-commerce settings using an in-house chatbot coding language. The Conversation Designer optimizes and builds conversation flows with the goal of converting and supporting customers while delivering an effective and delightful conversational experience. You will utilize your highly collaborative mindset with your ability to build strong relationships across the organization to understand the business requirements of customers and design to implement and deliver solutions on our platform.

What You'll Do

• Create AI chatbots using in-house coding languages and architecture to deliver an effective and delightful conversational experience
• Craft compelling content for our existing chatbots
• Define an efficient process for identifying targeted follow-up questions based on keywords
• Optimize existing conversation flows and build new ones that engage, convert, and support customers
• Evaluate whether bots are accurate and coherent, review customer transcripts to identify gaps in the conversation design, and modify the chatbot to fill those gaps
• Collaborate with the International team (only International-designated chatbot designer) to understand business strategies, goals, customer personas
• Work with the Analytics team to measure and quantify the impact of improvements
• Conduct linguistic and functional quality assurance of the chatbot
• Work closely with Product Managers to identify new testing opportunities and conversational strategies

What We're Looking For

• Strong knowledge in developing chatbots or working on AI projects
• Proven ability to write copy across multiple verticals in Spanish and English
• Exceptional logical, analytical, and organizational skills
• Basic understanding of NLP techniques, libraries or toolkits, as well as Regular Expression (Regex), Python, or ChatScript
• Understanding technologies and platforms such as Dialogflow, Watson, LUIS, etc. and how they impact conversation designs
• Proactive, can-do attitude and strong work ethic; driven to meet or exceed expectations; careful attention to detail
• Ability to interface professionally with personnel at all levels; asking appropriate questions in eliciting information to interpret and synthesize information
• 1+ years of experience in Conversation Design, Programming, or Computational Linguistics
• Native language fluency in Spanish and English
• Bachelor's degree in Computer Science, Linguistics, Computational Linguistics, or a related field
• Intermediate or higher proficiency in Microsoft Excel
• Excellent business judgement and analytical problem-solving skills
• Ability to take direction and work autonomously once briefed

Why Join the Team

With 1,000 employees and a Glassdoor rating of 4.5 (Oh yes, check it out here!), we are growing at an amazing pace. Our hiring criteria: Smart. Fun. Get things done. We love what we do and celebrate our success together, best of all, you get to work at a hot company that's (drum roll, please) profitable!

Our JustAnswer Promise

We strive together to make the world a better place, one answer at a time. JustAnswer's mission is to help people. We do this by connecting our members with verified Experts to help answer life's questions and solve problems. It's not every day in your life that you get to be a part of a simple yet powerful mission. We pride ourselves in doing things the JA Way.

Data driven: Data decides, not egos

Courageous: We take risks and challenge the status quo

Innovative: We 're constantly learning, creating, and adapting

Lean: We focus on customers, using lean testing to learn how to serve them best

Humble: Past success is not a guarantee of future success

If these things matter to you, come join the team here at JustAnswer!

Perks and Benefits

• Competitive Pay
• United Healthcare PPO, Kaiser
• FSA and HSA options, including Dependent Care Spending
• Dental & Vision
• Employer paid Long & Short - Term Disability
• Employer paid life insurance
• $75 monthly Remote-Work stipend
• $360 annual Wellness stipend
• $200 per year for registration fees for fitness events, races, and marathons
• Monthly snack boxes delivered to your home
• Flexible paid time off
• 11 company holidays
• 401k with company matching
• Paid parental leave
• Charitable donation matching
• JustAnswer subscription with access to 12,000 experts in over 700 categories

And let's not forget having fun! Our Minister of Fun organizes weekly pop-up lotteries for prizes, monthly virtual bingo, trivia competitions, photo contests, puzzles, virtual mixed-team lunches, and spirited company-wide challenges!

Work Environment

JustAnswer US has adopted a remote-first/full-remote work environment from most US-based locations. Some teams do occasionally have the option to meet in-person for teaming, collaboration, or social events. With employee wellbeing as a top priority, where legally permissible, employees are required to be fully vaccinated against Covid-19 to attend these optional in-person events.

Remote From these States
California/Connecticut/Florida/Georgia/Idaho/Illinois/Indiana/Massachusetts/Michigan/New Jersey/Nevada/New Mexico/New York/North Carolina/Ohio/Oregon/Pennsylvania/South Carolina/Texas/Virginia/Vermont/Washington/Wisconsin/West Virginia

COVID-19 Safety

Our philosophy as a business is to put people's safety and wellbeing first. In response to Covid-19, JustAnswer US practices 100% virtual recruiting and onboarding processes.

Our Commitment to Diversity

At JustAnswer, we embrace workplace diversity. We believe that diversity drives richer insights, fuels innovation, and creates better outcomes. We are committed to attracting and developing an engaged and inclusive workforce. Team members from diverse backgrounds and unique perspectives are crucial to the JustAnswer mission of helping all people. Individuals seeking career opportunities at JustAnswer are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity, or any other protected status under all applicable laws, regulations, and ordinances.

#LI-REMOTE