Receptionist for Association Management Company

JOB SUMMARY

The Association Management Administrative Assistant position will work as a team member with maximum emphasis on constructive, positive support to the concerns of homeowners, while supporting the Association Managers and other team members through the following responsibilities.

QUALIFICATION STANDARDS

• At least 2 years of progressive experience in administrative work with preference given to time in the association management field.
• Must be proficient in Windows, Microsoft Office, and the ability to learn additional programs.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and residents.

DUTIES & FUNCTIONS

• Serves as front line representative for visitors and/or callers.
• Daily administrative functions including phone coverage, correspondence, office hours, filing, mail processing and other tasks as assigned.
• Approach all encounters with residents and other employees in an attentive, friendly, courteous and service-oriented manner. Maintain a warm and friendly demeanor at all times.
• Maintain high standards of personal appearance and grooming, which include wearing the proper attire as determined by your office manager.
• Listens attentively to questions and comments. Communicates in a professional and composed demeanor under all circumstances. Responds to phone calls and correspondence in a timely, professional manner.
• Respond to all resident requests, problems, and complaints presented in an attentive, courteous and efficient manner. Follow up to ensure resident satisfaction.
• Operate all aspects of the Association Management computer system.
• Attend all-employee team meetings and any other functions required by management.
• Supports the Company’s philosophy, goals and adheres to Company policies.
• Understands and follows directions given by direct supervisors and conscientiously completes them.
• Acts quickly and effectively when the situation demands it.
• Organizes time effectively and successfully balances the competing demands of multiple projects.
• Maintain key control system.
• Other duties as required.

Job Type: Full-time

Job Type: Full-time

Pay: $31,000.00 - $36,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Administrative Experience: 2 years (Required)
• Microsoft Office: 2 years (Required)

Work Location: In person

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