Randstad is working with a growing subscription management company in Concord, NH. Our client is looking to fill 2 Assistant Account Management Support roles. In this role, you will serve as a liaison between clients, vendors and internal teams. You will help customers on the phone and via email (taking 5-10 calls a day, answering several emails and doing project work for client requests). If you are organized, computer savvy, a self-starter and have some customer service experience, please apply today to Georgia.Demers@Randstadusa.com or call 603-836-0349. Pay Rate - $18.00/hr Hours - Full time - 8:00am - 5:00pm Benefits - Health(client pays 50% to start and then after the 1st year, they pay 80%); Vision and Dental; Life Insurance; 3 Weeks of Paid Time Off (every 5 years you get another week); 12 paid holidays and birthday.

Responsibilities

• Accurately and appropriately manage and respond to customer questions, concerns and inquiries.
• Process and verify the accuracy of customer orders according to established departmental policies and procedures in a timely manner.
• Initiates required action for response to customer service requests for order changes, including the maintenance of order and customer information files.
• Provide accurate requested reports and quotes.
• Take incoming calls from clients and publishers concerning existing and new subscriptions.
• Work closely with our finance team to resolve credit or billing disputes.
• Provide timely feedback to the Manager regarding service failures or customer concerns to meet or exceed customer’s expectations.
• Keep up-to-date on changes and developments in the company’s capabilities, as well as trends in the subscription industry overall.

• Telephone Etiquette
• Typing Skills
• Customer Service
• Client Service
• Customer support
• Microsoft Office
• Active Listening
• Adapting to Change
• Account Management

• Years of experience: 1 year
• Experience level: Entry Level

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.