Yacht Division Service Advisor Job at MarineMax Services Inc
POSITION RELATIONSHIPS:
Reports To: Service Manager
Key Internal Relationships: Store/Sales Managers, Shared Services, Parts Department, Service Department, Sales Team
Direct Reports: Service Team Members
KEY TASKS:
- Oversee day-to-day yacht division service operations including scheduling and distribution of work for technicians and yard team, and generating and managing work orders.
- Emergency after hours customer phone support.
- Assist Service Manager with hiring, training, motivating, coaching, monitoring and evaluating the performance of service team members.
- Provide technical assistance to service technicians as needed
- Coordinate with the manufacturer and/or extended warranty companies to get approval in advance of repairs. § Maintain good working relationships with factory and vendors as they relate to product and quality control.
- Greet customers and determine needs, providing clear and precise instructions on the work order for the service team.
- Estimate cost of repairs and prepare itemized work orders listing costs of parts and labor.
- Routinely inspect quality of work performed as required, prior to delivery to the customer.
- Efficiently respond in a calm and effective manner to a variety of demands and projects.
- Demonstrate effective verbal and written communication skills.
- Ability to establish and meet deadlines.
- Other duties as assigned
KEY RESULT AREAS:
- Internal/external customer satisfaction/FANS
- Turnaround time and effectiveness of repairs completed
- Service department gross profits
- Timeliness and accuracy of paperwork
- Safety Records § Customer Relations
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