Health Images at Boulder Women's Imaging is looking for a
Full Time Patient Service Representative to join our team!
The schedule will support shifts Monday - Friday, 9:00am to 5:30pm.
Welcome to Health Images! Since 2000, our company mission has remained the same, “Improving lives through unmistakable quality and spectacular service”. Our vision to revolutionize diagnostic imaging is raising the bar for patient access, convenience, and overall experience, while delivering consistent, accurate, and timely results.

Our reputation for excellence allows us to grow our services – we are seeking passionate and dynamic team members to join us today!

Summary/Objective:
The Patient Service Representative (PSR) focuses on the delivery of patient care and facilitates the needs of the physician. Focuses purely on the patient in front of them and ensures the patient knows and feels that they are the most important person in that moment. Creates an environment where our patients know they are a priority and provides spectacular service by doing what is necessary to take care of the patient. Performs administrative tasks such as answering phones, data entry, patient check in/out, and assists in scheduling patient appointments. Enters charges, verifies patients’ insurance coverage, receives payments from patients, and issues receipts. Supports company initiatives by adopting new approaches, practices, and processes to deliver unmistakable quality, spectacular service, and operational excellence on a consistent basis.

Position Pay Range $17.64 - $19.60
**
Essential Functions
1. Answers inbound calls to the Center.
2. Provides a friendly and warm greeting to all patients and/or providers.
3. Checks scheduled patients in/out and ensures proper documentation is received from patient.
4. Collects co-pays, co-insurance, and deductible if necessary.
5. Listens and resolves patient, provider, and any customer complaints. Communicates to PSR Lead and/or Area Manager as needed.
6. Ensures accurate data entry for patient registration.
7. Assists with medical records as needed.
8. Ensures all queues are processed in a timely and efficient manner while adhering to all process & compliance requirements.
9. Manages eRIS Center workflow, including daily schedule, billing complete, priors grid, delinquent exams, waitlist, report delivery queues, and collection of TOS.
10. Stays abreast of known carrier related issues and is able to identify carrier specific concerns, (i.e. out of network, specific plan limitations, etc.)
11. Monitors schedule and ensures all data, attachments, history, etc. have been done before exam is completed.
12. Facilitates no-show appointments (calling patients, cancelling, rescheduling).
13. Reschedules and cancels appointments as needed/directed (receives incoming/outgoing calls to patients).
14. Monitors waiting room to avoid extended wait time and to assists patients as needed.
15. Requests orders and processes new/same-day requests.
16. Requests all patients complete a satisfaction survey after their exam.
17. Other duties as assigned.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Qualifications
Minimum Qualifications/Experience:
 One plus year of experience providing exceptional customer service – healthcare environment preferred
 Detail oriented, self-motivated, a problem solver and a team player
 Ability to navigate multiple computer screens and browsers quickly and accurately
 Ability to excel in a very fast-pace team environment
 Ability to continuously “exceed” company and customer expectation
 Strong communication skills & professional demeanor

Education/Certifications:
 Minimum of High School diploma or equivalent (GED)
OSHA Exposure Rating: 1
It is reasonably anticipated NO employees in this job classification will have occupational exposure to blood and other potentially infectious body fluids.
Health Images is an equal opportunity employer (M/F/D/V). We recruit, employ, train, compensate and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by application federal, state or local law.

Location: Boulder,Colorado,80304,United States, Boulder, CO 80304

Job Type: Full-time

Pay: $17.64 - $19.60 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Family leave
• Financial planning services
• Flexible spending account
• Free parking
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid jury duty
• Paid orientation
• Paid sick time
• Paid time off
• Pet insurance
• Referral program
• Retirement plan
• Uniform allowance
• Vision insurance
• Wellness program

Healthcare setting:

• Outpatient

Medical specialties:

• Radiology

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Boulder, CO 80304: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)

Work Location: One location

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