Weekend Breakdown Coordinator / Dispatcher Job at Rocky Mountain Truck Centers
Rocky Mountain Truck Centers is a fast growing company that has been in business for over twenty years and offers competitive benefits, healthcare and paid time off. This position is Full-time, Weekends Friday-Sunday, Days 6am-6pm or Nights 6pm-6am (3-12hour shifts), with the ability to make the other 4 hours up during the week if wanted.
Position Objective: The Fleet Manager / Breakdown Coordinator is the liaison between customers and the field technicians. Create and track the Work Order and dispatch a technician. Assure that all charges related to work orders are posted properly. Assure all work orders are closed on a timely basis. Must conduct themselves in the presence of customers in a manner that promotes a positive image of the company.
Job Responsibilities
- Answer incoming phone calls, create WOs and dispatch technician in a timely and friendly manner.
- Schedule service appointments (Obtain customer and vehicle data prior to arrival when possible)
- Prepare, open, maintain and close repair orders.
- Write up customer’s vehicle problems accurately and clearly on repair order.
- Refer to service history, inspect vehicle, and recommend additional services needed. * Provide customer a complete and accurate written quote for repair to include repair time line.
- Update customer of any changes in quote and or time line for repair; obtains pre-approval prior to continuing work.
- Explain work and all charges to Customer
- Maintains high customer satisfaction standards
- Maintain follow-up program on service repairs done and additional items found in need of repair.
- Handle customer inquiries on the phone
- Follow up with customers regarding parts ordered for warranty repairs and scheduling a repair once the parts have been sourced.
Qualifications
- High school diploma or GED.
- Some College- Degree not required
- Fleet / Trucking / Scheduling Experience a plus
- Proficient in Windows, Office: Word, Excel, Outlook, Website navigation
- Must be able to multi-task
- Must have effective listening and communication skills in order to assist customers professionally in person or by phone.
- Strong personal organizational skills as they relate to workload, time management and setting priorities in an unsupervised environment
- Must be able to work evenings, overnights, weekends, and holidays
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