Duties and Responsibilities

The Warehouse Associate performs the physical and administrative tasks involving warehousing, shipping, receiving, installation, order fulfillment of products, supplies and equipment.

Key Responsibilities:

RMA (Return Merchandise Authorization)

• Process customer returns according to company RMA policy
• Diagnose and authorize defective product returns; test and verify problems upon receipt
• Process RMA with vendors
• Work closely with Sales and Accounting Department on customer return and credit issues
• Excellent customer services skills required; able to communicate with customers effectively, verbally or in writing.

Warehousing

• Maintain warehouse as a neat, clean, and safe working environment
• Organize product, bin, lot, packaging supply, and equipment locations

Shipping and Receiving

• Unpack and check goods received against purchase orders or invoices
• Report discrepancies accurately and in a timely manner
• Accurately pick products based on part numbers and quantities on pick lists
• Pack shipments with care and efficiency in mind, in the most effective manner possible to minimize shipping cost and ensure product safety and adhere to company’s double check policy.
• Ensure products shipped out are in accordance with approved orders and specifications
• Familiarize with the company invoicing process
• Ensure that all daily orders are accurately fulfilled in a timely manner, with correct documentation
• Maintain awareness of circumstances that may impede the timely fulfillment of daily orders
• Assist with tracking of shipments when needed
• Familiarize with FedEx, UPS, USPS, Freight, Int'l shipments, customs process
• Coordinate trucking shipments

Installation

• Install hard drives, update firmware, and test DVR and NVR systems to customer's specifications

Inventory Control

• Conduct periodic physical inventory counting and reconciling process
• Report discrepancies accurately and in a timely manner

Requirements & Qualifications

• Experience with RMA process is a plus
• Be a team player
• Meet and maintain department productivity standards
• Maintain consistent, proactive, and responsive communication with supervisor.
• Follow warehousing, picking, packing, invoicing, shipping & receiving procedure, and processes
• Review work procedure & process, recommend measures to improve performance, efficiency, and quality of service
• Proficient computer skills to include Microsoft Office and Email
• Good written and verbal communication skills
• Able to lift heavy products up to 50lbs on a regular basis, be on feet for a full shift (8 hours).
• Detailed oriented (many items with very similar part numbers/descriptions)
• Ability to work in a fast-paced environment
• Ability to multitask and prioritize efficiently

Job Type: Full-time

Pay: $31,200.00 - $46,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• No experience needed

Schedule:

• Monday to Friday

Application Question(s):

• What's your salary expectation?

Work Location: In person

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