Requirements:

• Comfortable learning the Goldfish Swim School curriculum

• High School Diploma or equivalent required

• Customer service experience, call center or phone experience preferred

• Proficiency with technology- Salesforce, slack, g suite, softphones, scheduling software

• Ability to work on two computer screens to handle multiple software applications simultaneously

• Exceptional verbal and written communication skills

• Strong desire to work for a family oriented organization

• Ability to learn and adapt as policies/ protocols and operations change

• Ideal candidate is organized, efficient, analytical and takes initiative

• Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours

• Must have computer, two monitors, reliable high speed internet connection

• Must have access to quiet, private work environment with a desk

• Ability to receive feedback and make immediate improvements

Full Time:

• 20 Hours or more

• Set work schedule, with changes quarterly to accommodate for class schedules if needed

• Leadership opportunities

• BCBS PPO & HSA Health Insurance with options for Dental & Vision

• Accrued PTO from the Start

• Valuable work experience

• Future references/referrals

• $14-$15/hr with regular increases and bonuses

• Paid training

• Weekly pay day- start this week, get paid next week!

Part Time:

• Set work schedule, with changes quarterly to accommodate for class schedules if needed

• Accrued PTO from the Start

• Leadership opportunities

• Valuable work experience

• Increased social opportunities

• Future references/referrals

• $14-$15/hr with regular increases and bonuses

• Paid training

• Weekly pay day- start this week, get paid next week!

We are searching for dedicated, engaging and highly motivated individuals to join us as Registration Center Representatives! Your responsibilities will include fielding calls from current members and prospective members. You will also be making warm lead sales calls to potential members. You must be comfortable talking on the phone, answering questions and ready to learn our booking and sales tracking programs. You should be communicative, attentive, responsible, and handle working independently well.

The Goldfish Swim School Call Center is a unique and fun environment to work in! We offer a flexible yet set schedule, daily celebrations and incentives, benefits, and more.

Goldfish Swim School Core Values:

• We go above and beyond with every detail to create a GOLDEN EXPERIENCE!

• We believe in nurturing a culture that provides WOW! CUSTOMER SERVICE.

• We do the right things, make the right decisions and treat people with INTEGRITY, COMPASSION, and TRUST.

• We meet and exceed expectations, so you see EXTRAORDINARY RESULTS.

• We make a big deal about life’s accomplishments by remembering to CELEBRATE!

Job Title: Virtual Sales Representative

Reports to: Registration Center Supervisor

FLSA Status: Non-Exempt

Summary: Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish customers, and is responsible for presenting a positive image for the company.

Duties and Responsibilities:

• Answering incoming calls from prospective members to answer questions and book them in for swim lessons

• Placing outgoing calls/ emails/ text messages to sell our program

• Answering questions questions or assisting current customers with their needs

• Identifying operational issues and suggesting possible improvements

• Tracking sales, call volume, and any issues that arise

• Building and maintaining a culture that is driven on success

• Having a positive attitude and being self motivated to complete daily tasks

• Working with supervisors and management team members to maximize the “Golden Experience” for our customers

Key Words: sales, reception, administrative, work from home

Goldfish Swim School is a learn-to-swim facility for kids ages 4 months to 12 years. Our proven confidence building curriculum promotes a love of swimming and teaches children to be safer in and around the water. For additional information see goldfishswimschool.com

NOTE: The information within this posting is not all-inclusive and may be subject to change. Employee to fulfill other duties and responsibilities as assigned by the Employer.

Job Types: Full-time, Part-time

Pay: $14.00 - $15.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Shift:

• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• Remote

Application Question(s):

• Can you work Monday-Friday shifts between the hours of 8:30 am Est and 9 pm Est?
• Can you work either a Saturday or Sunday shift between the hours of 8:30 am est and 3 pm est?
• Are you Bilingual?

Work Location: Remote

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