Veterinary Call Center Representative Job at BluePearl Specialty + Emergency Pet Hospital
BluePearl Specialty + Emergency Pet Hospital Sandy Springs, GA 30328
Description
BluePearl in Sandy Springs, Georgia is looking for a Call Center Operator to add to our growing Family!
BluePearl Veterinary Partner is hiring a Veterinary Call Center Representative
Do you have Strong problem solving, critical thinking and empathy skills?
Are you an experienced call or contact center associate?
Do you have strong customer service skills, a genuine desire to help our clients and understand their needs?
Pay: $18 - $27 / hour
This pay band is a starting point and is dependent on experience and advancement through our CareerTrax leveling system.
If so, please check out this amazing opportunity today.
Due to an extreme amount of growth at BluePearl Veterinary Partners, we are seeking an additional Call Center Operator to add to our Sandy Springs, GA location. As the Operator, you will interact with BluePearl clients and referring veterinarians in a high-volume telephone environment to address moderately complex inquiries and provide an outstanding client experience. You may handle difficult situations and assist in training other Client Service Coordinators.
Job Requirements:
Call Center or Client Service Representative experience is required in this position.
Working knowledge of medical terminology required.
Previous experience in veterinary, human healthcare or related industry strongly preferred
As the Veterinary Call Center Operator, you will:
Answer general inbound and places outbound calls to meet objectives: high client service levels, strong client retention, excellent referring veterinary relationships, and increased business.
Address inquiries primarily of routine or basic nature.
Follow basic procedures and scripts, using fundamental knowledge to navigate practice's client information systems along with a basic knowledge of the hospital and services.
Respond to client questions, explains available services, corrects errors, provides general information on pricing, and makes appointments.
Pass more complex client inquiries to Technicians, Doctors, Supervisor or higher-level Contact Center team members.
Provide timely and accurate follow up to inquiries as appropriate.
Drive strong, positive brand reputation for the organization in all daily interactions.
Other job duties as assigned.
Other Qualifications:
Basic problem solving, critical thinking and empathy skills are essential.
General knowledge of phone and e-mail systems and basic computer skills.
Sound written and verbal communication skills.
Strong listening/comprehension skills with a high attention to detail.
Strong customer service skills, a genuine desire to help our clients and understand their needs.
Knowing how to navigate Veterinary software, (especially Cornerstone) is strongly preferred.
Why BluePearl?
Our passion is pets. We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.
We encourage you to grow with us. Our technicians are leveled by their skillset and move up in level as they gain more skills and experience. We are focused on developing our associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in his/her career.
In order to transform and lead the industry through innovative quality medicine and care, we understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals.
We value your health and well-being as an associate by providing you with the following:
Health, dental, vision, and life insurance options.
Parental leave benefits.
Flexible work schedules.
Time to reset, rewind, and reflect through our paid time off and floating holiday plans.
A regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast-paced emergency and specialty care environment.
We promote a family-like culture in our hospitals. We are all in this together. We believe in working together to lead the industry by enriching lives through remarkable care for pets.
BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and you will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual orientation, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug Free Workplace.
Please Note :
www.bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.