Transportation Dispatcher Job at Swoop
Swoop's mission is to make transportation accessible, transparent, and affordable for everyone.
Swoop is disrupting the $74B fragmented private transportation economy, which still runs on pen-and-paper and legacy tech from the ’90s. The majority of transportation companies have been left behind.
Swoop built a revolutionary all-in-one SaaS platform, Moovs (moovsapp.com), for the SMBs to rapidly automate and grow their business. Swoop’s award-winning managed marketplace (swoopapp.com), enables individuals and corporations to book transportation for any group size worldwide.
Swoop is backed by top investors including, Signia, South Park Commons, Uber's CPO, and the first engineers from Facebook. Swoop's CEO comes with deep industry expertise and identified this overlooked market. With this insight, Swoop is first to market and first to brand.
Come join our dynamic and collaborative team to make a real impact!
Job Description
We’re hiring Swoop’s Part-Time dedicated dispatcher. This person is passionate about using their detail orientation and creativity to make group mobility more seamless. In this role you will ensure that all of Swoop rides run smoothly and that to communicate with customers, operators and drivers.
The role is at the heart of Swoop’s operations, as you are making sure all rides are 5-star experiences.
Responsibilities
- Monitor ride activity on computer display and assign trips to drivers
- Maintain lines of communication with drivers and customers
- Ability to support logistics through routing directions and coordinate special trip requirements with drivers and other event personnel
- Escalate unresolved issues to management as appropriate
- You’ll be working directly with the leadership team at Swoop (Ex-Facebook, Google, Microsoft experience)
You’ll be working cross-functionally and provide feedback back to the team on best practices.
Requirements
- You preferably have some dispatch experience
- Experience in customers calls and coordinating
- Excellent communication skills and ability to think on your feet
- Willingness to call drivers and customers
- Enjoy working in a customer-facing role
- Being able to work on multiple projects at once
Personality Traits
- Driven: You know you want a career in operations and this job is the first step in having a successful career
- Creative: Tailoring the right solution for a variety of customer requests
- Great Communicator: You are a clear, concise and compelling communicator. You have excellent written and oral communication and can change up your communication style depending on your audience.
- Coachable: You know there's always room for improvement. You seek out constructive criticism and opportunities for growth
- Excellent Attitude: Diligent and positive attitude, willing to go the extra mile risks while being a team player and you are resilient in the face of challenges
- Self-starter: You're always looking for ways to do your job better and you never wait to be told what to do
Notes:
Swoop was "awarded best places to work in 2023 by Purpose Jobs."
This is a fully remote position, and while we are looking to grow our team in the Los Angeles area, we are open to candidates who reside anywhere in the United States.
At Swoop, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Swoop, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.
Swoop, Inc. is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, national origin, ancestry, sex, gender, gender identity, pregnancy, childbirth or related medical condition, religious creed, physical disability, mental disability, age, medical condition, marital status, veteran status, sexual orientation, genetic information, or any other characteristic protected by federal, state or local law.
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