Accenture Flex offers you the flexibility of fixed duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE’s 100 Best Companies to Work For and Diversity Inc’s Top 50 Companies for Diversity lists.

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture’s clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today’s biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources, while gaining job experience with one of the world’s leading professional services organizations.

Job Description

The Warranty Agent will be responsible for the assessment and processing of warranty claims submitted regarded to warranty repair services performed on client-manufactured equipment.

Day-to-day responsibilities may include, but are not limited to:

• Responsible for team’s contribution to the achievement of performance KPIs.

• Take calls and chats from dealers with questions regarding policy or claims submission.

• Training, mentoring, and managing subordinate Warranty Agents.

• Review warranty claim documentation provided by an Automotive Dealership for completeness and accuracy.

• Decision payment eligibility against documented policy guidelines.

• Provide Q/A support to the Automotive Dealerships relevant to submitted warranty claims.

• Collaborate with the Warranty Center Manager to implement corrective/preventive actions, when needed.

• Provide coverage for agents’ positions during unplanned absences.

• Provide ad-hoc, flexible support as assigned by the Warranty Contact Center Manager.

Location

This is a virtual/remote role based in Michigan.

Hours & Shifts

The role requires the availability to work 5 out of 7 days a week, with 2 consecutive days off, including weekends and holidays. Given the nature of our business being 24/7 and 365 days per year, candidates will need to bring a degree of flexibility, and remain open to working different hours, and shift rotations. Please note, depending on the team supported, location, business needs, hours, shifts, and rotation frequency is subject to change.

Training

Individuals are provided paid training.

Basic Qualifications

• High School Diploma or GED Equivalent.

• Mechanical certification (typically 3-5 years at school and workshop experience).

• 1-2 years of working experience within an automotive dealership as a service writer or warranty administrator.

• 1-2 years working experience within the automotive service industry, such as in an automotive service center, body shop, or similar environment.

Preferred Skills

• Experience in automotive claims handling (repair order coding, claims assessment, pre-authorization, or warranty audits).

• Knowledge of automotive diagnosis (mechanical and electronic) and the after-sales process.

• Knowledge of technical documentation (e.g., technical manuals, service bulletins, recall campaigns).

• Professional presence, communication, and written language skills for interaction with North American Automotive Dealers.

• PC literacy (e.g., MS Office products such as Outlook, Word, Excel).

Professional Skills

• Excellent communication (verbal and written), facilitation, and interpersonal skills

• Passion for ensuring a world class user support experience

• Quicker learner and adaptable to learn new processes, concepts, and skills

• Excellent organizational and time management skills

• Strong attention to detail, results-oriented, self-directed, and inquisitive

• Ability to work collaboratively and independently while managing multiple projects, assignments and/or responsibilities

Compensation for roles at Accenture varies depending on a wide array of factors including but not limited to the specific office location, role, skill set and level of experience. As required by local law, Accenture provides a reasonable hourly rate for roles that may be hired in California, Colorado, New York City or Washington as set forth below and information on benefits is here .

Role Location: Starting Hourly Rate for role

California: $26.62

Colorado: $21.80

New York City: $26.58

Washington: $23.87

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here

Equal Employment Opportunity Statement

Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement.

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.