MY Project USA International Thrift & Gift Store seeks professionals from diverse backgrounds, with a particular interest in those whose experiences match those of the people we serve in Columbus, Ohio, and surrounding communities.

MYPUSA is an Equal Opportunity Employer, a drug-free workplace, and complies with ADA regulations as applicable.

POSITION SUMMARY: The Thrift Store manager will be responsible for the day-to-day operational management of the MY Project International Thrift & Gift store, including staff and volunteer supervision; customer care; financial oversight and cash handling procedures; attaining sales goals and revenues; setting standards for loss prevention; team building; donation processing; and visual merchandising. The Thrift Store Manager also serves as a member of the Management Team.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Operations and Store Management

• Develop and implement written procedures for store operations, including opening, and closing the store; procedures for accepting, sorting, and pricing donations; security procedures for staff and volunteers, handling of cash, and other relevant procedures as needed.
• Oversee the processing of donated items; manage the rotation of items and the disposal of donated items in a timely fashion. Processes include: sorting, hanging, tagging, steaming, displaying and disposing of donated items.
• Contribute to the development of annual revenue projections to meet financial goals.
• Manage monthly budget, maintaining supply inventories.
• Control petty cash, ensuring appropriate expenditures and receipts.
• Ensure that all sales transactions (cash, checks, credit cards) are handled properly and in line with MY Project USA cash handling procedures and credit card compliance standards.
• Provide ongoing financial reporting to the Warehouse Manager regarding sales progress during certain time periods as well as by department. Be aware and have knowledge of daily, weekly, and monthly sales performance, percentage of sales goals reached and overall operation of the store.
• Maintain and increase knowledge of resale, thrift, consignment and retail trends through daily reading (e-mail list serves, publications) and participation in webinars, staff meetings, and periodic offsite training.
• Oversee backdoor issues such as donations that were left and the upkeep of the dumpster.
• Identify maintenance problems at the store and communicate needs to the Warehouse Manager to ensure a safe, pleasant, and clean working environment for staff, volunteers, and customers.
• Conduct daily safety inspections by walking the store before opening to make sure floors are free of potential hazards. Ensure restrooms are in working order and isles are clear.
• Support volunteers and staff on the sales floor with customer conflicts, pricing issues, etc.

Staff Management

• Supervise staff and volunteers; monitor work performance and provide ongoing feedback to improve productivity and employee job satisfaction.
• Provide inspirational leadership to staff and volunteers, setting operational performance standards and offering training.
• Coordinate and participate in the hiring, supervision, and evaluation of staff. Cross train and mentor staff for succession planning; create opportunities for internal promotion.
• Engage in progressive discipline procedures when needed; write performance improvement plans that put corrective action in place to ensure staff is in compliance when necessary.
• Conduct investigations should allegations of misconduct arise, reporting all information to the Warehouse Manager as soon as possible.
• Maintain confidentiality regarding all personnel matters
• Develop schedules for paid staff and volunteers to ensure appropriate levels of staff and volunteer coverage to both reach the store’s financial goals and be able to provide excellent customer service.
• Lead and supervise the retail job training program; oversee the development of the curriculum; recruit volunteers to assist; and mentor students. Recruit guests from Hospitality House to participate in the program and/or potentially other organizations should the occasion arise.
• Maintain current knowledge of agency policies and procedures as they relate to personnel; monitor staff for adherence to policies and procedures;
• Conduct regularly scheduled communication with staff to provide direction, guidance and oversight to personnel. Host staff meetings as needed to share information and engage in team building.
• Provide timely direction and written and verbal feedback to staff.

EDUCATION AND/OR EXPERIENCE: Associate’s degree (A.A.) or equivalent from a two-year college or technical school; or two to three years related retail management experience and/or training; or equivalent combination of education and experience.

CERTIFICATES, LICENSES, AND REGISTRATIONS:

Current vehicle insurance and a valid OH state driver’s license.

OTHER SKILLS, ABILITIES, AND QUALIFICATIONS:

• Five years of experience providing customer service and information in a retail setting, including at least one year of training and supervising the work of staff.
• Three years-experience providing face-to-face customer service and operational oversight in a retail setting or business other than a retail thrift store may be substituted for one year of non-supervisory experience.
• Exceptional people skills.
• Principles and practices of hiring, supervising, training, and evaluating staff.
• Understanding of employment laws, staying up to date on changing labor laws and federal, state, and local rulings.
• Uses a computer to access, input, and retrieve work-related information and to prepare written documents.
• Ability to reconcile daily receipts for accounting purposes, and perform bookkeeping duties.

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Hilliard, OH: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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