Telemarketing Manager Job at Norcom Mortgage
Norcom Mortgage is a privately owned mortgage company. Norcom is looking for a Super Star telemarketing lead to manage a group of telemarketing specialists in our Florida market.
General Purpose:
Customer Service skills is a must. Contact homeowners by telephone, set up qualified appointments for free consultations. Confirm, Reschedule, rehash, and cold call. Input lead information, update reports and answer phone calls from ads.
Main Job Tasks and Responsibilities:
- Deliver scripted pitch to the homeowners
- Adjust scripted pitch to meet the needs of specific homeowners
- Handle homeowner's questions and objections
- Obtain homeowner's information including names and addresses phone numbers etc.
- Create appointments over the telephone
- Input appointment details into the computer system
- Input homeowners’ information and important details of the conversation
- Confirm appointments placed with Realtors or Loan Officers
- Issue appointments for Realtors or Loan Officers to meet prospective homeowners
- Quality control phone calls
- Answer telephone calls from potential homeowners who are responding to advertisements
- Contact homeowners to follow up on initial interaction
- Update lead information and maintaining reports
Education and Experience:
- Knowledge of sales and marketing principles and strategies
- Relevant work experience in telemarketing, sales, marketing, or promotions
- Product knowledge -Training provided
- Proficiency in relevant computer applications
Key Competencies:
- Communication skills Information gathering & management
- Persuasiveness Adaptability
- Initiative Tenacious * Resilient Stress tolerance
- High energy level Self-Motivation
- Industry best training
- Ongoing Support
- Advancement Opportunities
Job Type: Full-time
Pay: $70,000.00 - $110,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Experience level:
- 3 years
Shift:
- 8 hour shift
Supplemental pay types:
- Bonus pay
Weekly day range:
- Monday to Friday
Work setting:
- Hybrid remote
Ability to commute/relocate:
- Naples, FL 34102: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Preferred)
Work Location: Hybrid remote in Naples, FL 34102
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