Do you have a technical aptitude and enjoy learning new things? Are you a skillful multi-tasker, and able to prioritize and problem solve with confidence? Then working as a Technical Support Specialist within Spectrum’s Field Operations business unit may be right for you.

At Spectrum, we keep more than 31 million customers across 41 states connected. As a Tech Support Specialist, you’ll use a range of computer programs and tools, and work with Spectrum’s Field Technicians to resolve telephone, cable, and Internet issues for customers.

BE PART OF THE CONNECTION

Tech Support Specialists are essential partners to our Field Techs. They use a sophisticated smartphone based handheld tool to complete provisioning, device configuration, troubleshooting, and signal measurements. Anything that cannot be solved independently while in customers’ homes—you’ll step in to troubleshoot, problem solve, and resolve. This vital teamwork helps keep communities connected.

WHAT OUR TECH SUPPORT SPECIALISTS ENJOY MOST

· Guiding technicians through processes that get customers up and running smoothly

· Using cutting-edge telecommunications and media technology that take your technical troubleshooting skills to the next level

· Facilitating communication, assuring compliance, and processing work orders to provide high-level technical support

· Working in an inclusive, team-oriented culture that champions your success

· Growing your career through a well-established, clearly defined path

Working as a Technical Support Specialist keeps you on your toes. You’ll work in a fast-paced, 24/7 call center environment using your quick thinking to solve a variety of issues. You must be resourceful, eager to learn, and able to adapt to our ever-evolving work environment. If you are up for the challenge, we want to hear from you.

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

· Education: High School diploma or equivalent

· Experience: 2+ years of telecommunications, call center, or high-speed data, video, or voice experience

· Technical skills: MS Office and computer savvy

· Skills: Communication, dependability, multi-tasking, and customer service

· Abilities: Problem-solving, critical thinking, willingness to learn, technical aptitude

· Schedule: Ability to work a variety of schedules including nights, weekends, and holidays

Preferred Qualifications

· Some college coursework or equivalent experience

SPECTRUM CONNECTS YOU TO MORE

· Dynamic Growth: We invest in your learning, and provide paid training and opportunities to move up and around the company

· Competitive Pay: Generous starting pay at $20 per hour

· Tools + Tech: Work with innovative, industry-leading telecommunications and entertainment systems

· Total Rewards: See all the ways we invest in you—at work and in life

The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

Job Type: Full-time

Pay: $20.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Weekend availability

Application Question(s):

• Are you available to work nights and weekends?
• Are you able to work on-site 5 days a week?

Experience:

• Call Center Customer Service: 1 year (Required)

Work Location: One location

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