Company: Vereco

Position: Technical Service Representative

Location: Onsite

• San Francisco/Oakland – 1 Opening

Duration: 6-month contract to hire

Working Days/Hours: 40-hour week, Monday-Friday

Requirements:

• High school diploma or equivalent.
• Must have a valid driver license with a clean driving record, personal vehicle, and carry valid insurance.
• Knowledge of printers and multifunctional devices, including components, software, and maintenance needs.
• Strong problem-solving and troubleshooting abilities.
• Exceptional customer service and communication skills, both written and spoken.
• Must be vaccinated, be able to pass a background check and 10 panel drug screen.

Plusses:

• Any technical certifications.
• Prior experience with brands such as Canon, HP, Lexmark, Ricoh, and Xerox.

Summary: Insight Global's client within the healthcare solutions and services industry is looking to hire a Technical Services Representative to work onsite 5 days per week in Oakland, CA. As a Technical Service Representative, you must be quick to identify and respond to issues to ensure customer satisfaction. You will be expected to work a 40-hour week, including some on call weekends, when necessary, to complete tasks within tight deadlines. However, this is an exciting opportunity for individuals with a passion for technology and enjoy working in a fast-paced environment.

Responsibilities:

• Maintaining, repairing, and installing printers, copiers, scanners, and other multifunctional devices.
• Diagnose and resolve hardware and software issues for various printer and multifunctional device models.
• Install, configure, and maintain processing software, firmware, and drivers for printers and multifunctional devices.
• Perform preventative maintenance and cleaning of equipment to extend the lifespan and ensure that the equipment operates safely and efficiently.
• Test printers and other equipment to ensure that they meet performance standards before being returned to clients.
• Identify and recommend equipment upgrades or replacements to customers when necessary.
• Train clients on proper use and maintenance of printing and multifunctional equipment, as needed.
• Maintain accurate records of repairs, service calls, and client interactions in the ticketing system.
• Keep up to date with emerging printing technologies and inform clients of new and relevant products to minimize downtime and increase productivity.

Job Types: Full-time, Contract

Pay: $22.00 - $26.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Experience level:

• 2 years
• 3 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Oakland, CA: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have knowledge of printers and multifunctional devices, including components, software, and maintenance?
• Do you have prior experienced with brands such as Canon, HP, Lexmark, Ricoh, and Xerox?
• Are you able to go on-site in Oakland/SF?

Education:

• High school or equivalent (Required)

Work Location: In person

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