Technical Success Manager Job at Sportradar AG
Come be a part of a global sports organisation. Join a new Technical Success team and work closely with our largest customers to provide first-class technical support and guidance throughout the entire customer journey with Sportradar.
THE CHALLENGE:
- Partners with Sales and Account Management teams to manage the relationship and growth of Sportradar’s key customers – focusing on providing timely, accurate and professional technical assistance and advice to ensure clients maximize the value of our products/services.
- Support presales and upselling activity by partnering with the global Account Management and Sales teams on the development and delivery of presentations, demonstrations, POCs, proposals and business/technology status reviews.
- Technically lead/advise best practices for customer integration of Sportradar products, then hands on assist customers with integration activities. Function as project manager for integration work when needed.
- Provide ongoing, hands-on issue resolution, best practice advice and recommendations to our customers based on the experience gained during customer engagements.
- Represent Sportradar’s full product offering with clients, articulating the value of all services, and promote the adoption of enhancements and new features/offerings.
- Work closely with Product Management to identify product, process and documentation improvements to maximize ease of product integration.
- Actively contribute ideas for software improvements and solutions to technology challenges.
YOUR PROFILE:
- BS in Computer Science, Computer Engineering or a related field; equivalent experience acceptable. MBA or Master’s degree in a technical or engineering field desired.
- Demonstrated success interfacing with high profile clients and providing exceptional customer service.
- 3+ years of experience in technical client integration, sales engineering or similar role
- Experience with JAVA, Python, Groovy, C, C++ or Perl is beneficial
- Deep expertise in digital and/or data technology.
- Exceptional written and verbal communications skills, with an emphasis on communicating highly technical and complex topics to a non-technical audience.
- Ability to manage multiple projects simultaneously in a deadline-driven, fast-paced environment.
- A passion for sports is beneficial, but not required.
- Proactive self-starter with strong time management and organizational skills.
- Ability to multi-task and maintain high attention to details.
- Experience leading technical/training workshops for either customer facing or internal audiences.
- Willingness to travel on site to meet face-to-face with strategic customers
OUR OFFER:
- Opportunity to join the journey in establishing a new Technical Success function and ways of working
- Working in a challenging yet rewarding environment
- Driving change in a rapidly evolving and growing organization
- Collaborating with senior leaders, colleagues and customers across the globe
- Working in a dynamic environment with passionate and engaged people
Pay Range: $56,800 - $85,200
Sportradar intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors including but not limited to experience, qualifications, and location. Base pay is just one component of the Total Rewards that Sportradar provides to compensate and recognize employees for their work. Sportradar offers best-in-class benefits such as a comprehensive benefits package, performance bonus program, equity stock purchase and 401k contribution. Please consult with your recruiter to learn more as all benefits are subject to eligibility requirements.
Sportradar intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors including but not limited to experience, qualifications, and location. Base pay is just one component of the Total Rewards that Sportradar provides to compensate and recognize employees for their work. Sportradar offers best-in-class benefits such as a comprehensive benefits package, performance bonus program, equity stock purchase and 401k contribution. Please consult with your recruiter to learn more as all benefits are subject to eligibility requirements.
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