PDQ Manufacturing, Inc continues to experience strong growth and leadership in the Vehicle Wash industry. We offer a safe and friendly environment, competitive pay, excellent benefits (401K matching, paid holidays, paid time off, paid parental leave, company provided short-term and long-term disability insurances), and flexible work hours. This is an excellent opportunity to work with a great team while providing technical support to our distributors and customers!

Job Summary:

Provide answers to technical issues raised by distributors and customers regarding installation or performance problems with PDQ vehicle wash systems and ancillary equipment. Assist with machine installations; provide on-site troubleshooting and site evaluations as requested. Develop and provide product training to customers and distributors.

Major Responsibilities/Activities:

• Provide technical support via telephone and in person to distributors and customers.
• Resolve technical issues and provide ongoing assistance with machine problem diagnosis in a professional and respectful way.
• Provide on-call after-hours assistance on a rotating basis to distributors and owners.
• Log all details of calls into database for tracking analysis.
• Conduct training for new and existing distributors, service technicians and customers.
• Create and develop training standards for PDQ products.
• Travel to customer sites to troubleshoot and resolve equipment problems.
• Provide on-site domestic and international distributor installation assistance.
• Evaluate sites as requested to ensure installations are completed per contract specifications for major oil accounts.
• Check sites to ensure field upgrades and product alerts have been implemented, and that preventive maintenance has been performed; provide feedback to Sales personnel regarding the quality of work performed by distributor technicians.
• Communicate service, training, and quality issues raised by site managers and owners from the field.
• Act with a sense of urgency, professionalism, and ownership with internal and external customer questions.
• Assist the Parts Department with failure diagnosis, returned goods authorization, warranty replacement and order entry.
• Handle Engineering Change Requests from problem definition to solution, including design, detailing, and basic engineering analysis.
• Support R&D efforts by providing design input and participating in the design process through team participation.
• Participate in the design verification process with both in-house and field-testing.
• Support the rollout of products and provide performance feedback to the Lead Designer or Project Leader.
• Learn the technical service requirements of new products and existing product undergoing significant change.
• Service local machines used by R&D.
• Assist with updating and creating service manuals as needed.
• Support PDQ’s quality policy as a leader in providing cutting-edge technological advances in car wash equipment and car wash systems.

Experience Requirements:

• Advanced working knowledge of electronic controls, pneumatics, plumbing, and pumps is preferred.
• Strong analytical and troubleshooting skills are required.
• Computer proficiency in a Windows environment is required, preferably with Microsoft Word, Excel and Access.
• Must be able to work independently without direct supervision both within the facility and while at job sites.
• Must possess excellent verbal, written and interpersonal communication skills.
• Professional telephone etiquette is required.
• Must possess a valid driver’s license and must be able to travel domestically and internationally.
• Must present a professional demeanor and represent PDQ professionally at all times.
• An Associates Degree in Electro-Mechanical or Electrical Design or equivalent experience is required.
• Equivalent combination of education and experience may be considered.

For over 30 years, PDQ Manufacturing, Inc., has provided the vehicle wash industry with cutting-edge technological advances in vehicle wash solutions. PDQ is recognized as the world-leading manufacturer of touchless vehicle wash equipment with one of the most powerful names in the industry - LaserWash®. That same energy and passion that we bring to the touchless industry is being unleashed onto the friction market with our ProTouch® line of in-bay automatic brush equipment.

PDQ Manufacturing is part of OPW Vehicle Wash Solutions, a Business Unit of OPW Global. For over 125 years, OPW has led the way in designing and manufacturing world-class retail fueling, fluid handling and car wash system solutions for the safe and efficient handling and distribution of fuels and critical fluids. OPW makes above ground and below ground products for both conventional, vapour recovery and clean energy applications in the retail and commercial markets. Additionally, OPW supplies loading arms, valves and dry-break couplings, tank truck equipment, rail car valves and equipment, and car wash systems. OPW has manufacturing operations in North America, Europe, Latin America and Asia Pacific, with sales offices around the world. OPW is part of the Dover Corporation, which is publicly traded on the New York Stock Exchange under 'DOV'. To learn more about OPW’s 125 years of providing industry-leading solutions, visit our website at www.opwglobal.com.

Dover is a diversified global manufacturer with annual revenue of over $7 billion. We deliver innovative equipment and components, specialty systems, consumable supplies, software and digital solutions, and support services through five operating segments: Engineered Products, Fueling Solutions, Imaging & Identification, Pumps & Process Solutions and Refrigeration & Food Equipment. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for over 60 years, our team of approximately 24,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under "DOV." Additional information is available at dovercorporation.com.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.