Description

Job Description:

Leidos has a contingent opening for a System Specialist at Aviano Air Base.

Under close supervision performs first line technical support to AHLTA/CHCS customers with questions regarding account administration, distribution of software and documentation, applications, system, and network status. May answer simple technical or functional questions and perform minor troubleshooting regarding use of CHCS and AHLTA. Uses established detailed guidelines and assists higher level technicians with on-site installations. Provides support to users in helping them navigate/use software applications and troubleshoot/resolve problems. If unable to handle requests, collects and documents necessary information for the appropriate specialist, higher level personnel or tiered support. Follows detailed administrative procedures and processes support requests accurately and in a timely manner. Acquires and maintains knowledge of existing MHS clinical systems and new systems in order to provide accurate assistance. Attends training sessions as required (DoD, Service, MTF, and/or Corporate). Participates in special projects/data calls as required, under close supervision, that enhance the quality or efficiency of the Support service.

Training:

• Virtual Classroom Training: CHCS Applications, AHLTA System Administration

• Technical IA Training: Security+ Certification

• MTF Specific Training

• HIPAA / Privacy Act Training

• Computing Environment

Type of Tasks to Perform (non inclusive):

• Site Administration Tasks to include AHLTA/CHCS, DII System administration, scheduled backups

• Support System Upgrades (Hardware / Software / Firmware)Assist System Engineering with monitoring System Performance and Management of identified bottlenecks

• Assist Software Engineering / TIER III with resolution of data integrity issues.

• Maintain MHS approved interfaces between MHS IT Systems (CHCS/AHLTA) in coordination with primary vendor

• Provide onsite support for testing, evaluation and implementation of new customer approved CHCS/AHLTA system enhancements

• Provide Reporting and Documentation (Data calls, Downtime, MICCB, FSW updates)

• Plan, coordinate, and participate in major system events

• Perform technical escalation

• Log Remedy tickets with the DHA GSC as required for support of CHCS/AHLTA issues which cannot be resolved locally.

• Provide follow-up to onsite customers of DHA GSC Remedy tickets in an open status.

• Support special projects

• Other duties as assigned directly support CHCS/AHLTA

Minimum Requirements:

• High school diploma or equivalent and 1-3 years of prior experience. Bachelor’s Degree Highly Desired.

• Successful completion of an ADPII security clearance investigation prior to your start date with Leidos. The commitment for employment will indicate that employment shall commence within 30 days of the granting of eligibility for a PCL.

• Meet the DOD 8570 certification requirement by obtaining and verifying your Security + certification prior to or within 6 months of your start date.

• Must be able to pass DOCPER accreditation

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.