About Us

Security Services Northwest (SSNW), Inc., is your full-service security company. Founded in 1977, we offer professional and complete security services for residential, commercial, and industrial customers in Washington, Oregon, California, and Alaska.

Security Services Northwest is a nationally recognized supplement for Department of Defense anti-terrorism force protection.

From providing armed and unarmed security officers and patrol services to installing burglar alarms and camera systems, Security Services Northwest, Inc., is dedicated to providing our customers with the highest level of service. We have an exceptional, experienced team to assist you in mastering your skills, with excellent growth opportunities.

Work Hard, Be Kind

Benefits

• Health Insurance

• Dental Insurance
• Vision Insurance
• Employee Assistance Program (EAP)
• Paid Time Off (PTO)

• Six (6) Holidays Paid at Holiday Rate
• Opportunity for Overtime (OT)

Job Description

Assist department leads in Information Technology (IT) Management, troubleshoot help desk tickets, and maintain the inner workings of IT Infrastructure.

Essential Duties and Job Functions

• Provide IT support for the various departments and staff members.
• Report regularly to the supervisor on the status of staff needs and projects.
• Satisfactorily resolve remote/onsite staff tickets using company tools, training, and experience.
• Assist with managing daily/hourly backup logs, daily/hourly event logs, and daily/hourly antivirus logs.
• Maintain Asset Management Database including budgeting for system and network peripheral replacements.
• Maintain Software Inventory Database.
• Communicate with employees via email and telephone, and follow up with employees.
• Working with staff members during software/hardware implementations and/or upgrades.
• Working with Department Leads to customize solutions for their tech needs.
• Communicating technical issues both verbally and electronically.
• Working in a Team Environment with other staff members.
• Provide training to new and current staff when new technologies are implemented.
• Communicate with Department Leads regarding tickets.
• Be available for emergencies 24/7.

Minimum Qualifications

• Five (5) years in help desk support or a similar role.
• Strong knowledge of small business networking, network protocols, Windows operating systems (servers/workstations), hardware/software troubleshooting, wireless, Windows security, email setup/configuration for small businesses, virtualization, endpoint configuration, wide and small area networking, active directory, group policy implementation, firewalls, and network security devices.
• Current Washington state driver’s license.
• Able to sit, stand, walk, kneel, squat, and stoop throughout the work shift.
• Able to effectively communicate by listening, speaking, and providing directions to clients.
• Able to push, pull, lift, or carry objects or equipment up to forty (40) pounds.

Preferred Qualifications

• Networking certification, Networking Plus, Microsoft Certified.
• Bachelor’s Degree in Computer Science or equivalent.

SSNW is an Equal Opportunity and Affirmative Action Employer. This company will provide equal opportunity to all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Information collected regarding categories as provided by law will in no way affect the decision regarding an employment application. Security Services is committed to working with and offering reasonable accommodation to job applicants with disabilities. If you need assistance or accommodation due to a disability, for any part of the employment process, please contact us at hr@ssnwhq.com.