SWITCHBOARD OPERATOR ED REG - Every other Weekend Job at Brattleboro Memorial Hospital
POSITION SUMMARY
This position is responsible for all functions related to the operation of the switchboard and registration for walk-in Emergency Department patients.Some of the job duties include but are not limited to:
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Process all incoming calls on a multi-line phone system, direct calls to the appropriate department, provide information regarding hospital services and events. Handle all hospital codes, monitor and respond to all alarm panels. Ensure emergency services are coordinated and communicated in a time-efficient manner in accordance with the nature of the emergency. Register emergency room walk-in patients. Create encounters for STAT lab orders from outside facilities. Update triage list and on-call schedule. Provide customer service support to internal and external customers to include collecting patient payments, running deposit reports, and balancing the cash drawer.
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Treat patients with utmost courtesy and respect in accordance with the Patient Bill of Rights.
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Work shifts as directed, demonstrating flexibility with vacation, holiday and sick call-outs to support the operations of the department.
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Maintain knowledge of, and complies with, all relevant laws, regulations and policies, procedures and standards.
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Actively participate in creating and implementing improvements to achieve patient satisfaction.
QUALIFICATION
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High School Diploma
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1 year Switchboard experience desirable, preferably in a hospital environment.
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Friendly, positive, helpful disposition
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Excellent verbal and written communication skills
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Ability to multitask in a busy environment
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Ability to communicate clearly and effectively
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EDUCATION:
EXPERIENCE/SKILL SETS:
LICENSURE/CERTIFICATION(S):
Location: Brattleboro Memorial Hospital · SWITCHBOARD
Schedule: Part time, Evening, 3:00pm - 11:00pm
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