The Student Success Advisor oversees a student caseload to provide academic guidance and holistic student support. The position is responsible for providing necessary supports and referrals to students to support enrollment, retention, and completion.

• Serves as the student’s main point of contact and assists all students in curating a customized academic pathway that meets their academic and career goals
• Provides personalized holistic support by assessing students’ strengths and weaknesses in academic, career, and personal development and identifying factors actions to enhance academic progress
• Provides students with tools to overcome academic and personal obstacles; assists students in examining alternate pathways based on changing goals, academic progress or personal situations
• Provides students with referral(s) to necessary resources and support services
• Utilizes technology to employ caseload management approach to assigned students by developing a systematic, intentional and intrusive communication strategies with assigned students
• Manages and analyzes caseload data to support student goal attainment, monitor academic progress; generates written reports regarding their caseload progress as requested
• Assists students with academic planning and developing balanced schedules; ensures students are adhering to their academic plans
• Leads proactive outreach campaigns focusing on equitable interventions for students; contacts withdrawing students to improve retention and help inform development of retention plans
• Trains students to utilize College technology needed to support their academic success and attain academic self-sufficiency in College transactions
• Assists students with career exploration to articulate academic and career goals
• Facilitates early alert interventions in collaboration with Academic Affairs to support students and helps identify creative solutions to enhance students’ overall educational experience; such as study skills, tutoring support, mental health support, and accessing resources within and outside the College
• Coordinates and facilitates financial literacy and student success workshops
• Completes all necessary professional development
• Performs other duties as assigned

• Master’s degree in psychology, counseling, social work, higher education, student personnel or other discipline deemed relevant by the college and 1 (one) year of related experience in a higher education or similar setting; or Bachelor’s degree and three (3) years of related experience
• All degrees must be from a regionally accredited institution
• MDC Advisor training and Coaching certification must be successfully completed within the first 90 days of employment
• Knowledge and understanding of College organization, goals and objectives, policies and procedures and programs
• Possess strong interpersonal and communication skills in order to work with a wide range of constituents in a diverse community
• Knowledge and understanding of academic programs, student and family supports, academic advising, career development practices and principles, and financial aid regulations
• Demonstrated proficiency of Microsoft office software, student information systems, caseload management software and other office productivity software needed to effectively complete job duties
• General knowledge of admissions and residency
• Ability to effectively present information in individual and group settings via face-to-face and remote environments
• Experience in advising in a Higher Education setting
• Knowledge of federal, state, and college EEO/AA/Diversity laws, guidelines and procedures
• Ability to understand data and make evidenced based recommendations based on relevant data
• Ability to foster a cooperative work environment
• Ability to maintain confidentiality of records and information
• Ability to travel between campuses, between buildings and to off-campus sites
• Ability to work a flexible schedule to include evening and weekend assignments
• Ability to interact in a positive manner in a multi-ethnic and multi-cultural environment with students, faculty and staff

The final candidate is to successfully complete a background screening and reference check process.